Manager of Partner Success, Sophos
CA$98.4-164k
+ Target sales commissions
Cybersecurity-as-a-Service
Open for applications
Cybersecurity-as-a-Service
1001+ employees
Open for applications
CA$98.4-164k
+ Target sales commissions
1001+ employees
Company mission
To develop powerful and intuitive products and services that provide the world's most effective cybersecurity for organizations of any size.
Role
Who you are
- The ideal candidate is a strategic thinker and proactive leader with outstanding communication skills, robust business acumen, and a deep commitment to collaboration
- 5+ years of experience managing a team
- 5+ years of experience as a CSM, Account Manager, Channel/Partner Manager or related customer facing role at a B2B technology company
- Extensive understanding of partnership dynamics with demonstrated success in building and maintaining strategic relationships at an executive level
- Exceptional communication and interpersonal skills, with a strong ability to influence and drive collaboration across teams
- Strong analytical mindset with a proven ability to leverage data and metrics for strategic decision-making
- Excellent organizational skills and meticulous attention to detail, with a track record of managing multiple priorities effectively
- Knowledge of cybersecurity or related industries is highly desirable
- Experience in developing and refining processes that enhance partner experiences and outcomes is a plus
What the job involves
- The Manager of Partner Success will build and execute the strategic vision of our Partner Success (PS) program, fostering and maintaining strong relationships with our partners to drive exceptional performance and mutual growth
- This leadership role is focused on the development of a new PS program, which is made-to-measure, and will ensure partner satisfaction, enhance engagement, and maximize the success of our partners in leveraging our products and services, ultimately benefiting our shared customers
- Develop and implement a comprehensive Partner Success strategy and program, aligned with company objectives, prioritizing high-impact partners based on segmentation and strategic importance
- Hire and lead the team to support the program’s growth efforts, setting the milestones for discovery, task tracking, deliverables, metrics, etc
- Oversee and collaborate on the development and dissemination of partner enablement content, ensuring partners are equipped with the necessary tools and knowledge to effectively leverage our offerings throughout their customer segment
- Establish and track key performance metrics for Partner Success, analyzing data to identify trends and opportunities for improvement, and providing actionable insights to both internal teams and partners
- Conduct regular strategic reviews with partners to assess satisfaction, deliver ongoing value, proactively address challenges, and gather critical feedback
- Collaborate with partners and distributors to design and implement customized strategies that align with their business goals, enhancing overall engagement and performance
- Serve as the primary liaison for partner inquiries, ensuring timely and effective resolution of concerns to foster a positive and productive experience
- Synthesize partner feedback to inform product development and service enhancements, driving continuous improvement in our offerings
- Lead cross-functional collaboration with Channel, Sales, Enablement, Marketing, Renewals, and Product teams to align Partner Success initiatives with organizational goals
- Prepare and deliver comprehensive reports on partner health, engagement metrics, and growth opportunities to senior leadership
- Regularly share insights and strategic recommendations to evolve and enhance the Partner Success program, fostering a culture of continuous improvement
Our take
Due to the fast-evolving nature of cybercrime, companies can struggle to keep their security up-to-date and resilient. Sophos provides managed cybersecurity services to identify and resolve cyberthreats within all sizes of organisations, combining cutting edge cybersecurity tech with expert support teams.
Leveraging AI and machine learning, Sophos' system automates the detection and blocking of over 99% of threats, meaning its analysts only have to hunt down and stop the most sophisticated attackers. As well as its Managed Detection and Response (MDR) product - which, serving over 15,000 customers, is the most-used on the market - the company also delivers Incident Response Services for those experiencing an active threat.
Sophos is not a new player in the cybersecurity space, but has demonstrated its dedication to innovation with continued product launches, updates, and acquisitions such as that of BAE spinout SOC.OS that have kept its tech at the front of the market. Alongside many of its peers, the effects of the economic climate have caused Sophos to cut staff as it focusses on achieving “the optimal balance of growth and profitability", but this recent hiccup does not take away from its position as a market leader continuously leading adaption in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
36% female employees
-6% employee growth in 12 months
Company
Funding (1 round)
Jul 2020
$2.5m
SEED
Total funding: $2.5m
Company benefits
- Remote-first working model & hybrid options
- We encourage teams to get together in person periodically to help facilitate teamwork
- Flexible start and end times for many roles
- Leadership development program
- Access to LinkedIn Learning
- Global internal coaching program (Coach Match)
- Periodic Sophos wellness days off for all Sophos to help employees relax and recharge
- Global wellbeing program, which offers a range of wellbeing resources, including Sophos Wellbeing Webinars, Stress Management Toolkits, and Developing Resilience Courses
- Free Employee Assistance Program (EAP) for confidential advice and counseling on a wide range of work and personal issues
- Free annual subscription to the Calm app
- Paid parental leave, caregiver leave & bereavement/compassion leave available
- We host some unforgettable social experiences for our global teams including our music festival SOPH-Fest, go-karting, Sophmudder, and incredible holiday parties!
- Our annual global fitness challenge, SOPH-Fit, sees thousands of employees taking part in our virtual global race around the world
- Each quarter, we celebrate our exceptional global team by running the Sophos Values Awards, which recognizes and rewards employees who embody the Sophos values and who we are as a company
- Health care benefits available worldwide
Company values
- Simplicity: We strive to embrace design, automation, and re-engineering across our products and business operations. We aim to create instinctive next-gen products that provide IT professionals with exactly what they need to do their jobs efficiently and effectively.
- Empowerment: We support and enable people to do great work. We trust people to take ownership, to take smart risks, and to deliver results. We encourage people to take action, to seek knowledge, and to question actions inconsistent with our mission, values, or principles.
- Passion: We care intensely about our success and our impact. We maintain high standards and continuously strive to improve. We inspire others.
- Innovation: We stay at the forefront and advance the boundaries of what is possible. If we fail, we do it quickly, learn, share the lessons learned, and move forward. We always seek better approaches to what we do.
- Authenticity: We are genuine, transparent, and honest. We admit our mistakes and strive to remain self-aware. We say what we think, even if it might be difficult.
Company HQ
Abingdon, UK
Articles
Leadership
Kris Hagerman
(CEO, not founder)Former CEO of Corel Corporation, who previously served as Group President of Data Center Management at Symantec. Was also Executive VP and GM of Storage and Server Management at Veritas Software, as well as CEO and Founder of both Bigbook and Affinia.
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