Director of Strategic Partnerships and Customer Success, Mastercard
Open Banking
$132.2-215.6k
Salary dependent on location
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
$132.2-215.6k
Salary dependent on location
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Partner-driven with a desire and proven track-record to achieve success through complex relationships and multi-tier distribution channels
- Strong working knowledge of technology to understand partner implementation approaches and position Mastercard services (e.g. APIs, cloud-based infrastructure, microservices, technical SLAs)
- Strategic mindset with ability to understand partner objectives and industry/competitive dynamics
- Proven track record of successful Partnership and Customer Success roles with demonstrated results. Client management experience; substantial experience in business development and solution-based sales
- Ability to gain internal support, operate independently with limited supervision, and establish a solid working relationship with senior management, Sales staff, and peers
- Excellent presentation skills and ability to communicate effectively with senior business executives
What the job involves
- The Director, Strategic Partnerships will be responsible for initiating and growing existing Mastercard Open Banking partnerships
- These platform partnerships include digital merchants, acquirers, payment facilitators, and large financial institutions
- Your primary objective will be to cultivate strong working relationships with Open Banking partners and accelerate profitable revenue growth
- You will work closely with our internal Mastercard customer account management and Services teams to architect, price/negotiate/contract, build-out and implement innovative financial services offerings across a variety of use cases
- You will work with some of the most innovative companies who are actively embracing the digitization of financial data to empower consumers and small businesses
- Partner with existing and prospective Open Banking customers to retain and grow revenue through strategic engagement
- Lead day-to-day engagement with customers and ensure optimal performance
- Identify opportunities to grow relationships with partners – including net-new open banking or services use cases, global expansion, and performance optimization initiatives
- Build strong internal relationships and communication channels within cross-functional Mastercard teams (account managers, product, architect and services teams) to ensure a collaborative, unified and responsive interface to partner relationships
- Abide by Mastercard’s security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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