Solution Architect, Boden
Customer
+ Targeted annual bonus scheme
2-3 days a week in office (North Acton, London)
British style clothing
Be an early applicant
British style clothing
501-1000 employees
Be an early applicant
+ Targeted annual bonus scheme
2-3 days a week in office (North Acton, London)
501-1000 employees
Company mission
To create clothes that bring colour to our customers' wardrobes and fun to their lives.
Role
Who you are
- Excellent communication and stakeholder-management skills, with the ability to work effectively across technical and non-technical teams
- Strong hands-on solution architecture experience, delivering scalable, enterprise-grade solutions
- Solid experience across digital business capabilities including eCommerce, CRM, CDP and Marketing platforms, ideally within a retail context
- Proven experience designing and delivering complex, high-volume, high-performance systems using microservices and event-driven architectural patterns
- Demonstrated expertise defining enterprise customer data architectures, covering conceptual, logical and physical models across multiple platforms
- Strong cloud and platform expertise, particularly AWS (ECS, Lambda, DynamoDB), with solid experience across SQL and NoSQL databases
- Broad technical skillset including Microsoft technologies (.NET/C#) and Python, underpinned by strong technical awareness and hands-on experience
- Experience working within high-performing agile teams, driving architecture governance (technology selection, lifecycle management, design reviews) and sharing best practices; Shopify experience is a strong advantage
What the job involves
- The Solution Architect in Customer Domain will play a pivotal role in designing, implementing and governing end-to-end solutions in Customer Acquisition, Customer Retention, Content Marketing and Data Analytics for various Marketing, eCommerce and Data associated business processes
- You will make sure that solutions meet the business requirements while aligning with the overall technology strategy and the identification of new opportunities for innovation
- You will play a hands-on role working with other architects and technical leads to support architectural work, provide ongoing governance, and ensure alignment with our business and technology strategies
- Own and evolve the overall Customer Domain Solution Architecture, aligning Customer Acquisition, Retention, Content Marketing and Data Analytics solutions with business strategy
- Design and document end-to-end customer-centric solutions across marketing, eCommerce and data platforms, covering software, infrastructure, integrations and data flows
- Ensure all customer-domain architecture and technology decisions adhere to agreed principles, standards, templates, and security, compliance and regulatory requirements
- Actively contribute to the Technical Design Authority (TDA), providing architectural leadership and governance for customer-facing and customer data platforms
- Work closely with Product Owners and Business Analysts to shape customer roadmaps, assess feasibility and translate marketing and eCommerce needs into scalable solutions
- Partner with third-party providers supporting customer, marketing and analytics platforms to ensure observability, reliability and effective alerting
- Create and maintain architectural artefacts for the Customer Domain, including capability maps, customer journeys, value streams, data flows and conceptual, logical and physical designs
- Identify opportunities for innovation within customer experience, personalisation and data-driven marketing, leading the evaluation and adoption of new technologies
Application process
- End Date: February 9, 2026
Salary benchmarks
Our take
Initially set up as a mail order company in 1991, Boden has since become a major UK fashion brand specialising in quality clothing designed to stand the test of time. It has 1.8 million active customers worldwide and has attracted high-profile buyers, including Kate Middleton, Michelle Obama, and Holly Willoughby.
Previously relying on catalogue sales, they were unable to achieve the real-time responsiveness vital in today’s retail industry. As a result, in the past few years, Boden has heavily invested in modernising its IT systems and created a new way to capture data online. Having adapted to changing consumer behaviours, now 95% of its sales occur online, enabling it to compete with the growing number of e-commerce competitors like ME + EM and Mint Velvet.
This new digital approach has not been Boden's only success in recent years. Traditionally, many UK retailers have failed to gain a foothold in the US. However, the company’s quintessential British branding has successfully set it apart, leading to Boden’s US sales already overtaking those in the UK, and the business continues to grow faster there.
Moving forward, Boden is overcoming a 2023 dip in sales triggered by an unneeded menswear revamp that lost sight of its core customer base. It is now reverting back to its classic formula and is planning on further expansion in the US, determined to double sales in the next few years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company benefits
- Flexible Hybrid Working
- Targeted Annual Bonus Scheme
- Generous Boden Clothing Allowance & 30% Discount on All Current Clothing Ranges
- Holiday Increase With Years of Service
- Portal With An Array of Discounts & Cashback Offers on Retail & Entertainment
- Group Personal Pension Scheme & Life Insurance Cover
- 24/7 Virtual GP Service For You & Your Household
- Free Onsite Parking, Teas & Coffee Stations & Subsidised Café With Free Toast For Breakfast
Company HQ
London, UK
Leadership
Johnnie Boden
(Creative Director)Started Boden in 1991 from their kitchen table with an eight-piece menswear collection, and has since expanded the company to the titan it is today.
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