Enterprise Technical Success Manager, CircleCI
$133-166k
2-3 days a week in office
Continuous integration and deployment services
Be an early applicant
Continuous integration and deployment services
201-500 employees
Be an early applicant
$133-166k
2-3 days a week in office
201-500 employees
Company mission
To manage change so software teams can innovate faster, empowering technology-driven organizations to do their best work – and making engineering teams more productive and innovative.
Role
Who you are
- This role is ideal for customer success professionals with strong technical depth in CI/CD and developer tooling who thrive on solving complex business challenges at scale
- You can tie business problems to technical solutions and understand technology value propositions
- Proven track record of managing enterprise accounts and meeting or exceeding retention and growth metrics
- Deep experience crafting and implementing success plans
- Strong interpersonal and communication skills, enabling you to connect effectively with diverse stakeholders
- Excellent problem-solving abilities, with a focus on strategic thinking and proactive engagement
- 5-7+ years experience in B2B tech space or SaaS customer success
- A strong technical foundation in software delivery lifecycle, cloud infrastructure and developer tools, preferably in CI/CD
- Previous experience with usage driven pricing models
- Strong knowledge of Customer Success best practices
- Able to travel for customer onsite and events
What the job involves
- We're seeking an experienced Enterprise Technical Success Manager to drive success and strategic growth across our most valued enterprise customers
- As the trusted strategic advisor for your portfolio, you'll partner with engineering leaders and technical stakeholders to ensure CircleCI delivers measurable business impact that transforms how teams ship software
- You'll manage a diverse book of enterprise accounts across multiple industries and deployment models, developing deep customer partnerships that drive adoption, expansion, and long-term retention
- Your technical proficiency combined with strategic relationship management will position you as a trusted advisor who bridges the gap between customer goals and CircleCI's platform capabilities
- At CircleCI, our Technical Success team is responsible for ensuring customers realize maximum value from our platform by understanding their unique business challenges and demonstrating how CircleCI solves critical problems in their software delivery lifecycle
- The Technical Success team operates with a consultative methodology that combines technical expertise with business acumen
- We don't just help customers use the platform; we help them achieve quantifiable outcomes that matter to their business
- Our success is measured by customer retention, net dollar retention, and our ability to turn customers into advocates
- We're committed to developing our team members through mentorship, continuous learning, and clear paths for career progression
- Own an assigned book of enterprise accounts with a focus on onboarding, driving product adoption, demonstrate ongoing value to prevent churn and ensure long term partnerships
- Educate customers on new and existing features, strategizing on how to optimize their use of the product and services to drive business value
- Manage stakeholder relationships across various personas across Engineering teams
- Craft strategic and comprehensive success plans aligned with customers business objectives with quantifiable business outcomes
- Coordinate and lead Quarterly Business Reviews with key stakeholders by presenting usage data, performance metrics, business outcomes, and recommendations
- Work cross departmentally with product, data, engineering, product, support and sales to find solutions to complex scenarios while delivering an outstanding customer experience
- Own partnership with Product, bringing 'voice of the customer' to Product teams, influencing product direction
- Partner with dedicated field engineers ensure technical success
- Manage customer lifecycle and monitor platform usage to identify potential risk and areas of opportunity
Our take
Engineering has seen the rise of agile, containerisation and DevOps over the last few years. As a result, the idea of continuous integration and continuous delivery (CI/CD) has grown to be an important part of the engineering space. CircleCI is one company that taps into this field, offering a lightweight and open service.
There are now a lot more companies that have a culture of continuous delivery. CircleCI specifically helps automate all the steps that occur between the time developers make changes to the code and when the application gets in front of the customer. The company has a strong tailwind from this macro trend and their product is loved by engineers, putting them in a strong place to build a strong business.
Services in the sector have grown constricted and cost-heavy, but in 2022, CircleCI debuted a free tier service for engineering teams in a move away from this. By offering flexibility across an increased number of major platforms, including Docker, Windows, and MacOS, the company works towards its ultimate aim to empower technology-driven organisations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2021
$100m
SERIES F
Apr 2020
$100m
SERIES E
Total funding: $315m
Company benefits
- Remote-first company
- Home office stipend
- Unlimited PTO
- Generous parental leave
- Health benefits that can cover employees and dependents up to 100%
- Quarterly wellness days, a free Calm subscription, wellness reimbursement, and Cleo for new parents
- Opportunities to learn new skills, including project-based learning and presentations from our colleagues
- Udemy for on-demand learning, and an annual stipend for personal development outside of CircleCI
Company HQ
The East Cut, San Francisco, CA
Leadership
Jim Rose
(CEO)Joined CircleCI as COO. Serial entrepreneur, founding Distiller (acquired by CircleCI) and Copious.
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