Senior Manager of Global Solutions Operations, Zoom
$93.9-217k
Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value
Work platform for human connection
Job no longer available
Work platform for human connection
1001+ employees
Job no longer available
$93.9-217k
Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Experience (5+) in sales operations and/or sales engineering operations, within a SaaS or technology company
- Experience in managing pre-sales and post-sales technical operations, including team development, process optimization, and customer engagement
- Have proficiency in CRM systems (e.g., Salesforce), PSA tools (e.g., FinancialForce, Mavenlink), Excel, and data visualization tools (e.g., Tableau, Power BI)
- Experience in leading cross-functional projects, driving process improvements, and managing change
- Time management and ability to manage multiple priorities in a fast paced environment
- Have communication and collaboration skills to work effectively across departments and with various stakeholders
What the job involves
- Managing and guiding operational requirements to support programs and initiatives for the Solutions Engineering team. This is to deliver technical expertise and support in pre-sales processes, helping to develop solution proposals and address technical requirements
- Overseeing technical presentations, demonstrations, and Proofs of Concept (PoCs) to customers to ensure alignment with client requirements and highlight product capabilities
- Collaborating with enablement to ensure the Sales Engineering team is up-to-date with the latest product features, functionalities, and roadmap
- Collaborating with cross-functional teams (Sales, Product, Finance, IT, Marketing, and Customer Success) to ensure alignment on business processes and strategies
- Implementing best practices, tools, and methodologies to improve the efficiency and effectiveness of both Sales Engineering and Professional Services operations
- Developing and managing budgets, forecast resource needs, and support overall business objectives
- Acting as a primary interface for the Solutions Engineering and Professional Services teams to improve handoff processes, communication, and knowledge sharing
- Generating regular reports and dashboards to provide visibility into key metrics with principle leaders. This is to ensure required success measures on overall capacity and performance are in place
- The successful candidate will collaborate closely with solutions engineering group, sales leadership, finance, and cross-functional teams. This is to ensure smooth and effective execution of all relevant business priorities across the organization
Application process
- Anticipated Position Close Date: 11/15/24
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
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