Manager of Commercial Operations & Strategy, Zocdoc
$118.5-177.5k
API connecting patients to doctors
Open for applications
API connecting patients to doctors
1001+ employees
Open for applications
$118.5-177.5k
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- 5–7+ years of experience in a strategic planning, business operations, or forecasting role with exposure to cross-functional leadership and high-growth organizations
- Prior experience supporting or leading GTM teams (e.g., Sales, Marketing, Customer Success), with a deep understanding of how planning and performance tracking drives commercial outcomes
- A proven track record of building models and synthesizing data to influence senior stakeholders
- Experience leading or heavily supporting planning cycles (e.g., annual planning, quarterly business reviews, sales target setting)
- Strong Excel/Google Sheets skills and preferred experience with, Salesforce, Looker, and Snowflake (SQL)
- Strong communication and storytelling skills to present data-backed insights to diverse stakeholders
- The ability to thrive in ambiguity and work independently to drive outcomes in a fast-moving environment
What the job involves
- Zocdoc’s mission is to bring power to the patients
- We are the leading digital healthcare marketplace in the nation, and we are looking to add future leaders to our team to position ourselves for rapid growth
- We are seeking a motivated Manager for our Commercial Operations team focused on Planning & Forecasting
- In this crucial role, you will establish and evolve centralized forecasting and strategic planning functions that directly impact revenue growth, operational efficiency, and company-wide alignment
- You will act as a thought partner to Sales and Revenue Operations leadership, drive performance insights, and help guide strategic business decisions through rigorous planning and analytical rigor
- An operator and strategist, passionate about converting forecast outputs into real-world sales strategies
- A systems thinker who thrives on bringing structure and clarity to complex, cross-functional business problems
- Analytical and detail-oriented, with a love for building models and reporting frameworks that drive measurable results
- Energized by a fast-paced, dynamic environment where priorities shift and high-impact work is the norm
- A collaborative leader who communicates clearly and inspires trust across teams
- Driving Strategic Translation: Converting forecast outputs into sales targets, headcount plans, productivity expectations, and investment strategies that support GTM growth
- Sales Capacity & Productivity Modeling: Building scalable, flexible models to assess and optimize sales team capacity and productivity across segments; support dynamic scenario planning as business needs evolve
- Annual & Mid-Year Planning: Leading coordination and consolidation of data, models, and materials for major planning milestones, managing timelines and ensuring alignment across orgs
- Client-Level Reporting & Insights: Building global dashboards and analyze client-level performance trends to support revenue-generating strategies and deepen understanding of the existing customer base
- Strategic Communication & Executive Support: Developing clear and compelling planning artifacts, flash reports, and executive-level presentations that promote visibility and alignment
- Thought Partnership & Scenario Planning: Partnering closely with Sales, RevOps, and Finance leadership to stress-test assumptions, run capacity models, and support decisions that enable long-term growth
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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