Staff Technical Account Manager, Illumio

• Soft skills, personality/culture profiles, and technical skills that aren’t necessarily required but desirable
• Education, experience level, other bare-minimum technical skills
• Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices
• A solid technical background in advanced security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred
• Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with security practitioners, architects and executives
• Experience deploying enterprise security solutions
• Fast learner with the ability to explain complex technical concepts to a variety of audiences
• Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels
• Be effective working independently and in a team setting
• 5-10 years of experience supporting SaaS enterprise software

Desirable

• Our Sales team is comprised of high-performing, motivated individuals driven by a relentless pursuit of growth and excellence
• We understand that true success is measured by the meaningful impact we make on our customers' businesses
• That’s why we invest deeply in both personal and professional development to ensure our team members have the tools and opportunities they need to excel
• By joining our agile Sales team, you will collaborate with industry-leading professionals who are passionate about pioneering Zero Trust Segmentation
• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results
• Provide project leadership, coordination, and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives
• Lead and drive challenging requests across simultaneous client engagements
• Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements
• Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions
• Perform health checks, document findings, and provide best-practice recommendations
• Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion
• Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience
• Collect metrics and develop reports that illustrate project health and progress
• TRAVEL: Although this is a home-office based position, applicants must be able to travel 30% for customer visits. Additional travel for training and conferences may also be required throughout the year