Customer Growth Business Analyst, HiBob
Offers pre-IPO equity
More information about location
2+ days a week in office
HR platform powering productivity, engagement, and retention.
Posted today
HR platform powering productivity, engagement, and retention.
1001+ employees
Posted today
Offers pre-IPO equity
More information about location
2+ days a week in office
1001+ employees
Company mission
To help the companies that are changing the world, change for the better themselves.
Role
Who you are
- Bachelor’s degree in Business, Finance, Economics, Data Analytics, or equivalent work experience
- 2–3 years of experience as a Business Analyst in the B2B SaaS industry, preferably in Customer Growth, Revenue Analytics, or Product Analytics
- Experience in working with AI platforms on a regular basis as thought partners, solution expertise etc -Strong advantage
- Proficiency in data analysis tools (e.g., Snowflake, Tableau, Looker, Excel) with the ability to write and optimize SQL queries, build dashboards, and automate reporting
- Strong knowledge of Salesforce and customer data platforms
- Familiarity with growth frameworks, TAM analysis, forecasting models, and cohort analytics
- Excellent analytical, problem-solving, and critical thinking skills with a strong business orientation
- Strong communication skills with the ability to present complex data in a clear and actionable way
What the job involves
- As a Customer Growth Business Analyst, you will play a key role in driving revenue expansion by analyzing customer behaviors, identifying growth opportunities, and enabling data-driven decision-making
- You will collaborate closely with Customer, Product, and Finance stakeholders to ensure insights translate into actionable strategies that maximize expansion, retention, and overall customer lifetime value
- Collaborate with stakeholders across Customer, Product, and Finance teams to translate business needs into data requirements
- Develop and maintain dashboards to monitor growth KPIs such as pipeline velocity, lead conversion, TAM analysis, LTV, expansion revenue, cross-sell/upsell performance, etc
- Conduct cohort and segmentation analyses to identify customer behaviors, expansion patterns, and high-value growth levers
- Support forecasting and TAM analysis to help leadership evaluate opportunities and prioritize resources
- Analyze the customer journey to uncover drop-off points, expansion potential, and areas for process improvement
- Align with Finance teams on forecasting, revenue reporting, and TAM-driven planning
- Partner with cross-functional teams to implement scalable process improvements that accelerate growth
- Communicate insights effectively using visualization tools and deliver clear, actionable recommendations
Salary benchmarks
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- We have a flexible hybrid working model
- Work from home allowance: to get your home office set up!
- 2 Social Impact days per year for volunteering
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Company values
- Bring me, win as we - It's about every Bobber showing up as their authentic self, strengthening the connections in our village, and having an exponential impact
- Build the exceptional - Everyone contributes to building the exceptional at HiBob
- We do what we say - We align our actions with our words
- Trust and empower each other - We hire smart people who have the freedom to do their jobs in the best possible way
- Interact with transparency and openness - Information is a resource to be shared, not a resource to be guarded
- Grow through what we go through - With every challenge and experience we go through, we will learn, improve and remain resilient
Company HQ
Farringdon, London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously an SVP of Technology at Kenshoo, a VP of IT Business Management at VMware, and a VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. They also spent 2 years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Albin joined HiBob in 2020 as a Business Development Manager for the Nordics. Since then they have held multiple roles and now serve as the Sales Director for Northeastern US & Canada.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
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