Product Manager, TalkTalk
CPE
Office located in Salford Quays, Manchester/ Finsbury, London
Broadband, mobile & TV provider
Job no longer available
Broadband, mobile & TV provider
501-1000 employees
Job no longer available
Office located in Salford Quays, Manchester/ Finsbury, London
501-1000 employees
Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
Role
Who you are
- Strong organisational skills
- Knowledge of consumer home technology
- Experience with launching consumer hardware products
- Stakeholder management experience
- Creative Problem solver
- Able to collaborate and build a virtual team
- Able to interpret data to reach insights
- Experience of Agile methodologies
- Project Management or adjacent experience in a UK consumer context, delivering small and large changes to a complex technology portfolio
- Knowledge and understanding of broadband CPE
- Experience of launching new CPE/hardware products
- Excellent planning, presentation and workload management skills, and the ability to present clear information for decisionmakers
- Comfortable with complex, technical projects
- Understanding of telcos/ISPs industry and market and relevant technologies
- Experience in product management methodologies including product discovery, backlog management, prioritisation
- Excellent analytical and problem-solving skills, with the ability to break down complex problems and identify innovative solutions
- Strong attention to detail
What the job involves
- This is a permanent full-time role for someone with a strong organisational background, and with experience of residential consumer technology. The role is a key one as we migrate the TalkTalk Consumer business to a new IT stack, in a dynamic and fast moving environment
- We are seeking a details-orientated individual with experience of managing multiple interlocking parties to help define and deliver our Value Added Services (VAS) product portfolio across new and existing technology platforms. This is an exciting opportunity to drive a compelling roadmap of new consumer connectivity products and services that meet evolving customer needs, enhances business value, and strengthens our market position
- The Product Manager – CPE role is accountable for the understanding and managing a complex tapestry of different customer CPE, primarily customer Routers, but also boosters and other connectivity units. These are key elements in our service and need to be managed in line with the company business plan and targets. The Product Manager owns the customer experience and works with our technology partners to manage the lifecycle of the units we offer to our customers
- Market and Competitor Knowledge - understanding the movements in the market and in our customer's use of internet connectivity in their homes
- Working cross-business on development of strategies to support commercial and technical requirements
- Collaborating with CPE suppliers and building a broad understanding of the technical platforms underpinning the delivery of a quality customer experience
- Managing small projects with internal and external stakeholders to deliver improvements or updates to our collateral and training for our agents
- Planning Lifecycle Management of all in-life products including policies for replacement and retirement of devices, involvement in firmware upgrade campaigns, and testing of new devices
- Work with marketing and sales teams to develop go-to-market strategies, including positioning, messaging, pricing, and launch plans. Support product launches through training and collateral creation
- Foster a culture of continuous feedback and iteration. Monitor market trends, customer feedback, and competitor activity to refine and evolve the product offering over time
Our take
TalkTalk is a connectivity provider serving 4 million customers. Originally founded as a subsidiary of Carphone Warehouse, it was demerged as a standalone company in 2010. TalkTalk boasts a number of firsts in the industry; including launching free calls between its customers, providing a whole-home filtering service, and bringing WiFi 6 router technology to the UK.
In hopes of optimising the experience of its broadband customers, TalkTalk has partnered with DZS, which is a leader in access and optical edge infrastructure and cloud software solutions. TalkTalk will leverage the market-leading technologies of DZS, including DZS CloudCheck and Expresse Cloud EDGE, towards reducing call escalations, minimising equipment replacements and shortening call handling times.
In 2022, TalkTalk acquired rival SSE from Ovo Energy, in order to bolster its customer portfolio. Rumours of its own acquisition by Virgin Media O2 followed that same year, though the deal did not come to fruition. The company also agreed a partnership with Telecom Acquisitions, the manager of a number of broadband ISP brands and products, which includes TalkTalk securing the controlling stake in the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Company pension scheme
- Private medical insurance
- Income protection and life assurance
- We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work
- We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them)
- We run lots of wellbeing initiatives throughout the year to support your financial, physical, mental and lifestyle wellbeing
- We offer 18 weeks’ fully paid maternity leave and 4 weeks’ fully paid paternity leave when the big day arrives. The same applies for adoptive leave too. And, if you’re a grandparent, we’ll also give you a day off to spend time with your new grandchild
- You’ll get the chance to join one of our employee networks, such as Talk Pride, Women in Tech, Wellbeing or Neurodiversity communities. From arranging events like monthly coffee mornings to providing support, our communities are there for you
- We want to recognise the people that go above and beyond, and display our company values — we do that in a number of ways, from a simple thank you, to experience days
- Plus, you’ll have your birthday off, fully paid, every single year!
Company HQ
Salford, UK
Leadership
James Smith
(CEO)Previously CEO at PXC, CFO at Capricorn Energy, Director at Rothschild & Co and was the Vice President of Merrill Lynch International.
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