Associate Program Implementation Manager, Coursera
Travel up to 25%
Online learning platform
Be an early applicant
Online learning platform
1001+ employees
Be an early applicant
Travel up to 25%
1001+ employees
Company mission
To provide life-transforming learning experiences to learners around the world.
Role
Who you are
- 3+ years experience managing relationships with complex partners or clients
- Demonstrated history in analytical, strategic, and problem-solving skills
- Experience in project management and building sound business processes
Desirable
- Experience with executive presence and comfort moving between senior stakeholders and operational teams rapidly to enable different audiences
- Excellent written and verbal communication skills; a cross-functional team leader
- Demonstrated passion for building products or programs that meet the needs of learners, universities, and leading industry brands
- A passion for our mission, and achieving ambitious goals to bring high-quality educational experience to learners around the world
- The ability to thrive in a fast-paced, ever-changing environment and to radiate positivity even while under pressure
- MBA or equivalent
What the job involves
- Our Partner Success team supports Coursera’s mission by making our content from our industry and university partners available in a flexible and affordable way for a global audience
- Within that, the Partner Enablement Team is responsible for ensuring that new content and programs are launched on time, with the highest quality standards
- Coursera is looking for a Program Implementation Manager to assist in the launch of new degrees and industry certificates
- You will be a natural leader and fantastic communicator who thrives on solving complex problems, creating processes, and launching highly successful programs
- We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a startup environment
- Ensure your partner’s success by managing KPIs, identifying opportunities for improvement, and strategizing innovative methods to achieve program design and content production goals
- Align a broad set of cross-functional teams (Product, Design, Marketing, Engineering, Business, Legal, etc.) to ensure your partners are successful - from recruiting the best applicants to building high quality courses to providing a best-in-class student experience and ensuring on time high quality program and course launches
- Deepen the relationship with key partner stakeholders and strengthen overall partnership by driving retention, satisfaction and other key metrics
- Manage the operations and implementation associated with Coursera courses, degree or certificate programs, resolving issues as needed to ensure an exceptional student experience
- Support consultative presales interactions with our partners in conjunction with our business development team to enable new business partnerships to thrive from the onset
- Analyze data to build compelling business cases for resource investment either from Coursera or our partners to make our partners more successful
Our take
Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. It partners with universities and other educational institutions to deliver online courses to 40 million students, covering subjects like technology, business, science, and even autonomous cars.
Coursera sees itself as helping people get ready for the next wave of technological advancement. It is preparing individuals, companies, and governments to meet that challenge head-on and turn this disruption into opportunity. To help achieve this, it also has specific product offerings for the corporate market, as well as for governments and nonprofits.
The model of online courses that anyone can attend is very scalable, making Coursera appealing to investors, especially when the online education market is expected to be worth $20bn+ by 2023. Further, it received B Corp certification in February 2021, propelling its efforts to reduce barriers to high quality education.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jul 2020
$130m
SERIES F
Apr 2019
$103m
SERIES E
Total funding: $443.1m
Company benefits
- Coursera covers the cost of tuition so you can earn a free master’s degree and develop new skills. That’s on top of free, lifelong access to courses and certificates on the platform
- We offer medical, dental, and vision insurance for you and your dependents. Plus, free access to counseling and mental health services
- Get up to 16 weeks of fully-paid parental leave when you grow your family and bring a new child into your life
- We host Make-a-thon events twice a year to promote community and innovation. During Make-a-thon, you’ll dedicate time to attend workshops, work on passion projects, and pursue ideas outside of your day-to-day work
- Take paid time off when you need it. We have time off policies that promote flexibility so you can tailor your work schedule when life calls
- Our flexibility extends to where you work. You can choose to work from home, work from one of our offices, or try a combination of the two
- Employees earn company stock, so you can own what we build together and share in our success
Company values
- Betterment - We work with persistence to improve ourselves, our teams, and our products
- Boldness - We strive for greatness by facing challenges with courage and determination
- Deep honesty - We are truthful and sincere with learners, partners, and our fellow teammates
- Solidarity - We go the extra mile for each other as we work to transform lives through learning
Company HQ
Mountain View, CA
Articles
Leadership
Andrew Ng
(Chairman)CEO of Landing AI (helping companies adopt AI). Also a Professor of Computer Science at Stanford.
People progressing
Joined as an Enterprise Implementation Manager. Promoted three times to Senior Manager within four years. Less than 2 years later, they were promoted to Director of Professional Services.
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