Desktop Support Engineer, Fractal
Onsite
$80.8-95k
AI-driven data analytics platform
Be an early applicant
AI-driven data analytics platform
1001+ employees
Be an early applicant
$80.8-95k
1001+ employees
Company mission
To reshape business through science and advanced data tools and uncomplicate decision-making, so human intelligence can be freed from the drudgery of monotonous work and committed to the pursuit of imagination and creative rewards.
Role
Who you are
- Proven experience as a Desktop Engineer or similar role
- Strong knowledge of laptop and desktop hardware and software configurations
- Familiarity with video conference software and tools
- Excellent problem-solving skills and the ability to adapt to new technologies quickly
- Strong communication skills and the ability to work collaboratively with colleagues
- Experience with remote support and configuration management
- Ability to manage multiple tasks and prioritize workload effectively
What the job involves
- We are seeking a skilled Onsite Tech Support / Desktop Engineer to join our dynamic IT team in our New York Office. The ideal candidate will be responsible for resolving all laptop and desktop related issues, assisting with video conference systems, and providing efficient support to all office tech needs.
- This role requires a proactive individual who can effectively manage hardware setups, provide remote assistance, and ensure seamless technology operations within the office
- Diagnose and troubleshoot software and hardware issues on laptops and desktops
- Perform regular maintenance and updates to ensure systems are running optimally
- Configure and install new systems according to company standards
- Working with OEMS for maintenance and repairs
- Working with IT helpdesk and other IT support members and teams for Day to Day IT issues, supporting process
- Hands and eye support for office equipment’s, servers, network systems
- Ability to support and manage the onsite Audio and Visual systems
- Set up and provide ongoing support for video conferencing systems
- Assist employees with video conference tools and troubleshoot any issues during meetings
- Configure laptops for remote access and provide technical support to remote workers
- Use remote support tools to resolve issues promptly
- Manage the inventory of laptops and desktops, ensuring optimal stock levels
- Store and configure systems as per departmental requirements
- Assist security protocols for storage and transportation of devices
- Address all technology-related issues in the office, including network connectivity, peripheral devices, and software applications
- Collaborate with external vendors when required for specialized support
- Must be able to handle equipment’s and carry or move them with weight of up to 20 to 25 pounds
- Maintain accurate documentation for all technical processes and procedures
- Document troubleshooting steps to enhance knowledge sharing within the team
Our take
The analysis of business data is essential in making operational changes based on forecasting, managing supply chains, and optimizing revenue, but the mass of available data can be overwhelming. This can sometimes be combatted with the power of AI-driven data analysis tools, but existing solutions are usually designed to solve specific problems within specialized industries.
Fractal develops AI-driven tools and platforms for businesses, including a conversational AI platform called Senseforth, a revenue growth AI tool called Samya, AI algorithms for medical imaging named Qure, and an all-in-one data analytics platform called Crux Intelligence. The company develops its solutions to be flexible and applicable within a wide range of industries including consumer packaged goods, healthcare, financial services, and media.
Whilst AI-driven business tools are commonplace, Fractal has taken the smart approach of developing a suite of flexible AI tools that can tackle problems in many industries, as opposed to focusing on a specific problem or industry. This strategy has positioned the company well for continued growth and impact, reflecting its broad applicability and potential in the market.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$360m
GROWTH EQUITY VC
Jan 2019
$200m
GROWTH EQUITY VC
Total funding: $685m
Company benefits
- Health, dental, vision and life insurance
- Disability plans
- 401(k)
- 11 paid holidays
- 12 weeks parental leave
- PTO policy
Company HQ
World Trade Center, New York, NY
Leadership
Pranay Agrawal
(CEO)Experience as Associate for ANZ Grindlays Bank. Manager at ICICI bank from 1998 to 2000.
Srikanth Velamakanni
(Executive Vice Chairman)Experience as Assistant Manager of ICICI Bank. Co-founder and Trustee of Plaksha University since 2018.
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