Customer Success Manager, Salesforce

$140.4-183.5k

Plus an employee stock purchasing program

AWS

Java

Salesforce

Jenkins

Maven

Oracle

Mulesoft

REST API

Senior level

Los Angeles

More information about location

Office located in Irvine, CA

World's leading CRM provider

Job no longer available

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Job no longer available

$140.4-183.5k

Plus an employee stock purchasing program

AWS

Java

Salesforce

Jenkins

Maven

Oracle

Mulesoft

REST API

Senior level

Los Angeles

More information about location

Office located in Irvine, CA

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and five (5) years of progressively responsible experience in the job offered or in any occupation in a related field
A related technical degree required (Computer Science, Engineering)
(1) MuleSoft API; (2) REST API; (3) Mulesoft Cloudhub & RTF Runtimes; (4) Java; (5) Amazon Web Services; (6) Enterprise Application Integration (EAI) Design & Architecture; (7) Oracle SOA; (8) Jenkins; and (9) Maven (10) Customer Management. Any suitable combination of education, training and/or experience is acceptable.

What the job involves

Develop and maintain relationships with key customer business and IT partners through effective communication, to understand their top business goals, priorities and to translate business needs into solutions
Act as an internal authority on customers' key value drivers and needs, and as an internal point of contact with customers to internal stakeholders
Communicating and influencing effectively at all levels of the organization, including executive and C-level
Help customers achieve their business goals and outcomes on the Mulesoft platform by coordinating the completion of the Signature Success catalog of services as required
Provide timely and proactive Mulesoft feature guidance based on the areas of interest for customers
Effectively align with and manage both Business & Technical Stakeholders around customer goals ensuring value is delivered through Signature
Provide Technical Guidance to the customer by utilizing prior technical knowledge of Mulesoft Cloudhub 1.0, 2.0, RTF & Flex Gateway
Act as an advisor to customers for the adoption of new features of Mulesoft's annual release schedules and identify potential challenges and risks to customers' implementation
Provide regular updates and communications to key customer contacts during infrastructure service degradations or disruptions that occur during normal business hours
Partner with internal teams like Signature Support Delivery and the Critical Incident Center for after-hours coordination
Serve as the point of contact for major incidents, leading the customer's expectations and communications through the resolution of such incidents
Telecommuting is an option

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.4)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

Financial District, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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