Customer Success Associate, Creoate
£25-35k
2-5 days a week in office
Online wholesale marketplace
Open for applications
Online wholesale marketplace
21-100 employees
Open for applications
£25-35k
2-5 days a week in office
21-100 employees
Company mission
Creoate's mission is to make wholesale work for independents.
Role
Who you are
- 1+ years working in customer success
- Positive, team-oriented, people-person - you are eager to help and motivated to find solutions
- Curious and creative - you spot problems, looking for the root cause solution. Able to respond to change quickly and effectively
- Growth mindset - you embrace challenges and are resilient in the face of setbacks, learning and pushing ahead
- You can communicate clearly, mostly written but also visually
- You work well in a team and are happy working in multi-functional and fast paced teams
- Strong fit with our values: Think Big, Restless, Ownership, Trust and Teamwork
What the job involves
- We’re specifically looking for a Customer Success Associate who will roll up their sleeves and advocate for customers from inside the trenches
- You will help us drive our company's customer success strategies, building strong relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences
- You will be a positive people person, tech-savvy and a problem solver with excellent time management skills
- Serve as day-to-day contact for assigned customers, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping customers overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
- Collaborate, problem solve, and/or strategize for important upcoming customer meetings with team members
- Improve on existing documentation or visuals for internal teams to demonstrate process flows and solutions
- Help analyze internal reporting and trends in C-Sat, NPS and queries to identify areas of improvement
- Work with the sales and marketing team to improve customer experiences, onboarding and training
Salary benchmarks
Our take
Creoate wants to remove the pain points associated with the wholesale ecosystem by creating a centralised platform that connects independent retailers with sustainable brands and wholesalers.
The company differentiates itself from competitors through its AI-based predictive analytics which forecasts best-selling products. This helps retailers anticipate inventory levels and order items accordingly. Moreover, each brand on the Creoate platform is carefully selected by an in-house team of experts in order to ensure a high quality of the products provided.
The company has raised good funding in the past which supported international expansion across the European markets. It has also focussed on building out its team and adding new tools and analytics on its platform. Creoate now operates in several countries and counts over 50k retailers among its clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
39% female employees
86% employee growth in 12 months
Company
Funding (1 round)
Aug 2021
$4.5m
SEED
Total funding: $4.5m
Company HQ
London, UK
Articles
Leadership
Ashley Horn
(Co-founder & COO)Studied Finance at the University of Oregon. Previously worked for 6 years at Deloitte UK, first as Manager of Financial Services and then of Corporate Finance. Ex Associate Director of Acquisition Finance at Lloyds Bank.
Fahad Khan
(Co-founder & CEO)Previously Manager of Investment Management and Private Equity at Deloitte, Investment Mentor at Bethnal Green Ventures and Board Observer at Packlink, Jobandtalent and Paysend.
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