Head of Operations, Endear

$110-135k

+ Stock options

SQL

Intercom

Senior and Expert level

Remote from US

Retail CRM for consumer brands

Job no longer available

Retail CRM for consumer brands

21-100 employees

RetailB2BMarketplaceInternal toolsCommunication

Job no longer available

$110-135k

+ Stock options

SQL

Intercom

Senior and Expert level

Remote from US

21-100 employees

RetailB2BMarketplaceInternal toolsCommunication

Company mission

To change the way the retail industry thinks about connecting with their customers and driving in-store sales.

Job

Company

Role

Who you are

We're seeking an exceptional leader to become our first Head of Operations - a pivotal role that will shape the future of our rapidly growing company
5+ years of operations leadership, including significant SaaS experience
Deep expertise in early-stage startup environments (Seed through Series B)
Proven success scaling customer operations and implementing systems
Strong technical background including Stripe billing expertise
Mastery of customer success platforms (Intercom, Tango) and project management tools
Sharp analytical skills with SQL proficiency
Bachelor's degree in a relevant field

What the job involves

As a key member of our leadership team, you'll orchestrate critical business operations while building and optimizing our customer success engine from the ground up
This role goes beyond traditional operations management
Architecting scalable systems that power our growth while maintaining our high standards of customer experience
Transforming our billing and subscription infrastructure into a strategic asset that drives customer retention and expansion
Building and leading a world-class customer success organization that sets new benchmarks for user satisfaction
Creating innovative solutions that empower our retail users to achieve more, faster
Developing and implementing a comprehensive CX strategy that scales with our rapid growth
Creating data-driven frameworks for team expansion and resource allocation
Establishing robust feedback loops between our users and product team
Optimizing our subscription management to enhance both customer experience and business outcomes
Leading and mentoring our CX team while setting ambitious yet achievable goals
Building self-serve solutions that accelerate user success

Our take

Endear offers retail sales teams a CRM, analytics and messaging platform to help open conversations that lead to sales. This "clienteling app" aims to help personalize the shopping experience, allowing retailers to digitally cultivate individual customer relationships.

With many brands and storefronts moving online, companies have had to adapt to new methods of customer outreach and retention. Endear is keen to present clienteling as a forward-looking retail solution, which can help businesses compete with the easy browsing and price comparison offered by giant marketplaces like Amazon.

Fostering clientele relations offers a non-standard, appealing and attention-grabbing way of netting a strong customer base, which is how Endear stands out in the space. It has earned substantial backing that will be used to fuel product development, enhance customer success and expand into new markets.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Feb 2022

$1.6m

EARLY VC

Mar 2020

$1.1m

SEED

Total funding: $2.7m

Company benefits

Flexible vacation
Full coverage healthcare
Stock Options
Choice of in-person or WFH

Company HQ

Civic Center, New York, NY

Leadership

Jinesh Shah

(Co-Founder)

Former Graphic Designer at Chalkfly and Senior Product Architect at ROk3r.

Leigh Sevin

(Co-Founder)

Previoulsy a Marketing Associate at Zeel.com and was a 2014 Fellow of Venture For America.

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