Head of Operations, Endear
$110-135k
+ Stock options
Retail CRM for consumer brands
Be an early applicant
Retail CRM for consumer brands
21-100 employees
Be an early applicant
$110-135k
+ Stock options
21-100 employees
Company mission
Endear's mission is to change the way the retail industry thinks about connecting with their customers and driving in-store sales.
Role
Who you are
- We're seeking an exceptional leader to become our first Head of Operations - a pivotal role that will shape the future of our rapidly growing company
- 5+ years of operations leadership, including significant SaaS experience
- Deep expertise in early-stage startup environments (Seed through Series B)
- Proven success scaling customer operations and implementing systems
- Strong technical background including Stripe billing expertise
- Mastery of customer success platforms (Intercom, Tango) and project management tools
- Sharp analytical skills with SQL proficiency
- Bachelor's degree in a relevant field
What the job involves
- As a key member of our leadership team, you'll orchestrate critical business operations while building and optimizing our customer success engine from the ground up
- This role goes beyond traditional operations management
- Architecting scalable systems that power our growth while maintaining our high standards of customer experience
- Transforming our billing and subscription infrastructure into a strategic asset that drives customer retention and expansion
- Building and leading a world-class customer success organization that sets new benchmarks for user satisfaction
- Creating innovative solutions that empower our retail users to achieve more, faster
- Developing and implementing a comprehensive CX strategy that scales with our rapid growth
- Creating data-driven frameworks for team expansion and resource allocation
- Establishing robust feedback loops between our users and product team
- Optimizing our subscription management to enhance both customer experience and business outcomes
- Leading and mentoring our CX team while setting ambitious yet achievable goals
- Building self-serve solutions that accelerate user success
Our take
Endear offers retail sales teams a CRM, analytics, and messaging platform to help open conversations that lead to sales. This clienteling app aims to help personalize the shopping experience, allowing retailers to digitally cultivate individual customer relationships.
Endear are keen to present clienteling as a forward-looking retail solution. With many brands and storefronts moving online, companies have had to adapt to new methods of customer outreach and retention. Competition seems even fiercer when considering how marketplaces like Amazon and Shopify facilitate easy browsing and price comparison. The aim is that fostering clientele relations offers a non-standard, and therefore appealing and attention-grabbing, way of netting a strong customer base.
Certainly e-commerce customers at large are showing a marked preference for personalized service. And this approach is a great way of cultivating the kind of emotional connection that creates customers with high lifetime value for the company. With much to play for as online retail becomes an increasingly popular shopping method, clienteling may prove an attractive and lucrative strategy to sell.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Feb 2022
$1.6m
EARLY VC
Mar 2020
$1.1m
SEED
Total funding: $2.7m
Company benefits
- Flexible vacation
- Full coverage healthcare
- Stock Options
- Choice of in-person or WFH
Company HQ
Civic Center, New York, NY
Articles
Leadership
Jinesh Shah
(Co-Founder)Former Graphic Designer at Chalkfly and Senior Product Architect at ROk3r. 2016 Venture for America Fellow.
Leigh Sevin
(Co-Founder)Georgetown '14 // VFA Alumna // NY'er
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