Customer Support Engineer, Rad AI
$75-100k
+ Equity
AI systems for radiologists
Be an early applicant
AI systems for radiologists
101-200 employees
Be an early applicant
$75-100k
+ Equity
101-200 employees
Company mission
Rad AI's mission is to empower radiologists with AI — saving radiologists time, reducing burnout, and helping to improve the quality of patient care.
Role
Who you are
- 3+ years of experience in customer-facing technical roles such as technical support, technical account management, customer success, support engineering, or similar functions in software products
- Experience in a radiology practice or a radiology-focused tech company
- Exceptional written and verbal communication skills with strong interpersonal abilities
- Proven experience in remotely supporting enterprise SaaS applications within a complex Windows environment
- Ability to manage multiple open issues effectively, maintaining high quality and composure under pressure
- Demonstrated ability to learn and implement new tools, applications, or cloud-based platforms to enhance operational efficiency
- Familiarity with customer support systems such as Linear, Zendesk, or similar platforms
- Available to work Pacific or Mountain Time Zone business hours
Desirable
- Knowledge of Active Directory and Single Sign-On technologies such as SAML, ADFS, Azure AD, and Okta
- Understanding of HL7 standards
- Experience troubleshooting VPN and other networking issues
- Familiarity with speech recognition technology
What the job involves
- We are looking to expand our team with an additional Customer Support Engineer. This is an exciting opportunity to join us during a period of rapid growth and contribute to delivering top-tier technical customer service for our expanding product portfolio and our growing community of physician users across the United States
- Communicate effectively and empathetically with admins and users to understand issues, provide technical guidance, and share status updates on open cases
- Provide thought leadership on our support playbook by developing support processes and documentation for Rad AI products
- Work closely with customers and internal engineering teams to triage urgent issues and ensure SLA compliance
- Troubleshoot and debug web applications in a Windows environment, identifying and resolving software defects and performance bottlenecks
- Collaborate with development and QA teams to provide timely feedback and recommendations for improving product reliability and performance
- Adapt and thrive in a fast-paced startup environment with a willingness to learn new technologies
- Support our 24/7 customer base with on-call shifts including occasional night/weekend coverage
Our take
Burnout seems to be reaching unprecedented and unsustainable levels amongst physicians, and radiologists are one of the most heavily impacted groups. A number of surveys have show that around 50% of them suffer from high workloads, which are exacerbated by outdated software and laborious work processes.
Rad AI, which was co-founded by the youngest radiologist in US history, is making serious inroads in alleviating these issues with AI. Its two main products are designed to save time; one by automatically generating impressions from dictated findings, and the other through automating patient follow-ups.
The company has been adding updates to its reporting software and is on a rapid growth trajectory, landing a number of respected radiology practices as customers and claiming industry awards. It has also secured major investment towards sustaining this momentum moving forwards, as more practices turn to AI to positively impact their patient care.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2025
$60m
SERIES C
May 2024
$50m
SERIES B
Total funding: $139m
Company benefits
- 100% health, dental, & vision
- Flexible PTO
- WFH stipend
- 401k plan
- Stock options
- Socials & off-sites
Company HQ
Financial District, San Francisco, CA
Leadership
Doktor Gurson
(Co-founder & CEO)Co-founded and was CEO of portable smartphone charger startup Doblet (acquired by Alturki Holding). Has also founded a number of website hosting and migration companies. Is an Advisor to GoLinks, and BillionToOne.
Dr. Jeff Chang
(Co-founder)Youngest radiologist and second youngest doctor in US history, ER Radiologist at Greensboro Radiology. Was Co-founding CTO of Doblet. Has been an Advisor to medical device company Ikigai as well as a number of other startups.
Share this job
View 9 more jobs at Rad AI