Senior Customer Success Manager, Vantage
$140-160k
+ Equity
Cloud cost optimisation platform
Be an early applicant
Cloud cost optimisation platform
21-100 employees
Be an early applicant
$140-160k
+ Equity
21-100 employees
Company mission
To modernise the interaction between technology, finance and management organisations.
Role
Who you are
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
- Previous experience with FinOps Cloud Cost Management solutions
- You have a bias for action and believe in continuous development, ambiguity is in your comfort zone
- Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts
- Strong emotional intelligence and the ability to empathize with customers
- A kind person
Desirable
- Monitoring and observability expertise
- One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer
- One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader
- Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
- Relevant Data Visualization / financial product experience
What the job involves
- You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve
- Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution
- Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption
- Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model
Our take
As the price of cloud computing continues to rise, many businesses are paring back their budget to focus on cloud infrastructures, which in turn has slowed the growth of many cloud-computing companies. However, we are now in the cloud era, and demand for its services is higher than ever. There is now an opportunity for startups to create their own innovative cloud solutions to meet the ever-evolving needs of organisations.
Leveraging this market opportunity is Vantage, a New York City startup helping businesses better understand their cloud infrastructure spending. Born out of the idea of building a better AWS dashboard, Vantage now supports users across multiple service providers, allowing them to track and save their cloud costs in one place.
Vantage has seen an influx of large enterprise users, along with the success of a 2023 funding round, laying the foundations for a better service for its growing customer base. Viewing the growth of its customer base as a challenge, Vantage is looking to step things up and grow its name even further with a series of product launches in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2023
$21m
SERIES A
Jun 2021
$3.5m
EARLY VC
Total funding: $24.5m
Company benefits
- Remote friendly
- Health, dental and vision
- Meaningful equity
- Flexible PTO
- Tools needed to get the job done
Company HQ
Civic Center, New York, NY
Leadership
Ben Schaechter
(Co-Founder & CEO)An experienced Senior Product Manager having previously worked at DigitalOcean and Amazon Web Services. Also co-founded the mobile app Mazuma Labs.
Brooke McKim
(Co-Founder & CTO)Previously worked as a Software Engineer at TelVue and DigitalOcean, as well as working as the Head of Product for Stae.
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