Director/Senior Director of Agentforce Engineer, Salesforce

• Proven Leadership: 2+ years in direct people management or indirect leadership roles, with a track record in talent management
• Advanced Technical Skills: Deep understanding of AI, Agentforce, and Salesforce product offerings, with hands-on experience in Salesforce implementation and AI integration
• Enterprise Customer Focus: Strong background in high-touch customer success strategies at the enterprise level, coupled with executive-level communication and influence skills
• Problem-Solving Mindset: Resourcefulness, flexibility, and a "get-it-done" demeanor are essential

Desirable

• We are seeking an exceptional Portfolio Lead to join our Agentforce Acceleration Team
• This critical role combines strategic leadership with hands-on technical expertise to drive both the success of our customers and the growth of our Agentforce Engineers
• Lead a High-Performing Team: Recruit, mentor, and develop a team of Agentforce Engineers, fostering their technical excellence and career growth. You'll be responsible for staffing, capacity planning, and ensuring the team has the resources needed for success
• Ensure Operational Excellence: Monitor key performance indicators, coach your team on improvement areas, and effectively manage complex customer escalations. You'll create an inclusive and psychologically safe environment for your team
• Maintain Technical Authority: Serve as the ultimate technical escalation point for your team, staying current on Salesforce platform capabilities, AI advancements, and industry trends
• Guide Implementations: Guide your team in assessing customer technical readiness, removing activation barriers, and developing standardized deployment methodologies. At times, you will directly assist customers with unblocking implementation challenges and guiding best practices
• Influence Product: Partner with our Product organization on pilot programs and beta testing, sharing valuable implementation insights to inform future innovations
• Drive Customer Adoption & Success: Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and sustained adoption
• Manage Portfolio Performance: Operationally manage your customer portfolio, monitoring key metrics, delivery activities, and overall account health to accelerate progress toward consumption goals
• Strategic Alignment: Partner closely with Sales, Account Success, and other teams to help customers activate and consume Agentforce quickly and effectively, delivering measurable business outcomes