Sales Operations Manager, TouchBistro
Restaurant management POS system
Posted today
Restaurant management POS system
501-1000 employees
Posted today
501-1000 employees
Company mission
To provide restaurateurs with innovative technology that makes running a restaurant easier.
Role
Who you are
- You bring 5+ years of experience in sales operations, strategy consulting, or a related role
- You have a Bachelor’s Degree or Diploma in Business, Operations, or a related field
- You’re proficient in using Salesforce and other CRM tools to track sales performance and drive operational insights
- You have demonstrated excellent skills in Excel & SQL. In conjunction you have experience in Tableau, or other data visualization tools
- You're a strong collaborator with the ability to work effectively with cross-functional teams (i.e. Sales, Product, Marketing, and Customer Success teams) to achieve shared goals
- You have strong analytical skills, with the ability to turn data into actionable insights and recommendations
- You’re a proactive problem-solver with excellent organizational skills and a keen ability to prioritize tasks in a fast-paced environment
Desirable
- You are passionate about the restaurant industry and excited about enabling SMB restaurants to succeed through technology
What the job involves
- TouchBistro is hiring a Sales Operations Manager to analyze, optimize, and scale our sales organization to support restaurant growth through innovative technology solutions!
- You will play a critical role in driving sales productivity, resource allocation, and operational excellence for our SMB Sales team, ensuring we achieve ambitious growth targets
- By blending strategy with execution, you’ll enable TouchBistro’s continued leadership in restaurant technology and help our sales team thrive in a competitive, fast-paced environment
- This role offers the opportunity to shape and deliver scalable processes that empower our team to support restaurants in revolutionizing their operations
- Assist in developing sales strategies aligned with TouchBistro’s business objectives to drive growth in the SMB restaurant segment
- Collaborate with cross-functional teams—including Sales, Product, Marketing, and Customer Success—to align on go-to-market efforts and deliver value to our restaurant partners
- Enable decision making through data analysis and presentations
- Gather and synthesize feedback from various stakeholders to align on dashboard requirements and builds
- Identify opportunities for data infrastructure and architecture improvements
- Analyze complex data points related to leads, opportunities or customers to uncover insights to help sales managers make decisions and improve our processes
Our take
The COVID-19 pandemic has led restaurants worldwide to turn towards digital solutions for menus, ordering, and other contact-based elements of hospitality. However, many restaurants have chosen to remain digital after restrictions have been lifted due to the convenience and efficiency that such solutions provide, yet the fragmented nature of the tools leaves a lot to be desired.
TouchBistro provides an all-in-one restaurant management system, offering digital solutions to increase efficiency, turnover, and profits for restaurants of any size. The software system includes digital tools for online ordering, table reservations, loyalty systems, menus, and table management, providing customers with a frictionless digital ordering experience whilst giving restaurant managers direct insights into how the business can be improved.
Whilst management systems for restaurants have existed in a fragmented manner for years, TouchBistro has taken a unique stance by tackling the end-to-end restaurant management process within a single platform. Furthermore, the flexible pricing offered ensures that any sized business can benefit from the software, unlike most existing solutions that are focused on the management of large restaurants and chains. It's USPs like these that have helped TouchBistro raise hundreds of millions in funding since its founding in 2011.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2022
$105.6m
GROWTH EQUITY VC
Sep 2019
$118.9m
SERIES E
Total funding: $330.6m
Company benefits
- Company Equity
- Generous Time Off Program
- Health Benefits
- Flexible Health and Wellness Plan
- New Parent Support Program
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
- Indoor Bike Racks
Company values
- Passion - our desire to do what we love is contagious and fuels our excitement to drive excellence with our people and our products
- Collaboration - strong relationships – characterized by respect, trust, teamwork, and great communication – are critical for the quality and success of our people, our customers, and stakeholders
- Respect - we commit to listen, understand, and care for the unique needs, values, goals, and strengths of our customers and the people we work with
- Accountability - honesty, integrity, and a strong sense of ownership are at the heart of our commitment to individual and collective responsibility
- Innovation - we relentlessly pursue reinventing excellence, with a focus on open-mindedness, diversity, efficiency, and adaptation
Company HQ
Financial District, Toronto, ON
Articles
Leadership
Samir Zabaneh
(CEO & Chairman)They joined TouchBistro in 2018 as Chair of the Board of Directors and became CEO in 2021. Previously, they were an Executive VP of Global Business Services at First Data Corporation and CFO at Element Fleet Management, Heartland Payment Systems, Moneris Solutions, Fortress Investment Grouo, and Q9 Networks.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 10 more jobs at TouchBistro