T1 Customer Support Specialist, AirDNA
€27k
4+ days a week in office
Short-term rental data analytics
Job no longer available
Short-term rental data analytics
101-200 employees
Job no longer available
€27k
4+ days a week in office
101-200 employees
Company mission
To empower our customers to smartly grow their business.
Role
Who you are
- Native or near-native English ability (additional languages a plus)
- A problem-solver - clients have a million different thoughts and concerns, and bending them into what we offer and how we can help can require real thought
- A head for detail - you will be juggling phone calls, chats, emails and being organized is crucial for success
- A head for numbers - we sell data and whilst you won't be expected to perform differential calculus, some of the questions you will be dealing with will be how to interpret our numbers and explain them
- A couple of years of work experience are a plus
- Be flexible with working hours. With our Uplisting Support being 24/5/365 we have 3 working shifts Monday to Friday: 06:00-14:00 GMT, 11:30-19:30 GMT or 14:00-22:00 GMT and Nights 22:00-06:00 GMT. We also have Weekend shifts 06:00-14:00 GMT
What the job involves
- We are looking for a self motivated and passionate Customer Support Specialist for the Uplisting team. You will be helping to juggle our 1000s of customers, keeping them as happy as they can possibly be and empowering them to succeed
- Follow customer lifecycle processes and policies to support customer success and business growth throughout the customer journey (pre and post initial sale)
- Assist users to navigate through Uplisting by being Knowledgeable about the product, features, Channels, and STR space
- Excellent cross-functional collaboration to deliver outstanding customer outcomes
- Follow customer lifecycle processes and policies to support customer success and business growth throughout the customer journey
- Qualify and hand over leads to the appropriate AE or BDR team in a timely manner
- Offer kind and personalised support to all customers through inbound phone calls, emails, and live support chats
- Collect feedback for our product and marketing teams
- Be Happy, Hungry, and Honest, and as a Customer Support Specialist, Customer Focused
Application process
- First stage: Interview with the People Team (Online-30min)
- Second stage: Written exercise
- Third stage: Onsite meeting with the Hiring Manager + Peers (1hour)
- Ideal start date: April 1st
Our take
The short-term rental market is booming, and with that comes a rising demand for actionable rental data. Enter AirDNA - an industry leader providing predictive analytics software designed to give rental operators the edge they need to succeed.
AirDNA leverages powerful machine learning algorithms to track the daily performance of over 10M property listings around the world, delivering invaluable insights into Airbnb hosts, rental managers, hoteliers, and investors alike.
Acquired by Alpine Investors in 2022, the company is now poised for even more growth, with access to more funding and a broader customer base. To stay ahead in the competitive market, the company will need to double down and is doing so with the recent acquisition of Uplisting, a leading vacation rental software provider. Blending its property management tools with AirDNA's data will help ensure it continues to lead the way in rental data and analytics.
Freddie
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Company benefits
- Generous Vacation Policy
- Continued Education Stipend
- Quarterly Team and Company Outings
- Hybrid Work Environments
- Language Classes
- Dog Friendly Offices
Company HQ
Union Station, Denver, CO
Leadership
Rohit Bezewada
(CEO)Joined AirDNA in 2024 as CEO. Alongside this, they are an Operating Executive at Alpine Investors. Previously they were the COO and CFO of Trucker Tools and worked in Investment Banking at J.P. Morgan and in Business Development at Uber.
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