Technical Writer, Restaurant365
$75-88k
+ Equity Option Grant
Cloud-based all-inclusive back office solution for restaurants
Open for applications
Cloud-based all-inclusive back office solution for restaurants
1001+ employees
Open for applications
$75-88k
+ Equity Option Grant
1001+ employees
Company mission
To alleviate the significant burdens placed on restaurant operators.
Role
Who you are
- Proven experience working in a technical writing position
- Excellent written and verbal communication skills
- Proficiencies in Microsoft Office Suite, Freshdesk Solutions, WordPress and Community Forum software solutions
- Strong attention to detail with ability to write in explanatory and procedural styles for multiple audiences
- Experience working with and/or writing HTML & CSS
- Ability to work on your own or with a team to reach established goals and metrics
- Experience with Adobe Photoshop or similar image/photo editing software
- Experience in Technology, Accounting or Restaurants
- Video Editing Experience is a plus
- Bi-lingual English and Spanish is a plus
- A genuine desire to help team members and customers with an attitude of positivity and helpfulness
What the job involves
- The Technical Writer is responsible for producing Training Documentation (both Customer facing and internal), Scripts for R365 Academy Training Videos, and other training related materials/deliverables (Tooltips, Guides, In-app Notifications etc.)
- Responsibilities over/involving the forthcoming R365 Customer Community (User Forum)
- R365 Support Center: update and maintain existing documentation; work with Product Managers, Support Team, and Implementation Team to produce documentation for new Modules and Features; track and analyze Support Center usage analytics and article views and provide regular analytics reports
- R365 Customer Community: moderate the Customer Forum and produce Forum Posts and regular Partner spotlights; assist Marketing Team by producing blog content to be featured in Marketing communications and the R365 Community
- R365 Support Team: Gain a ‘pulse of the Customer’s needs’ by working with our world-class Support Team on a regular basis; provide proactive (and when necessary, reactive) updates to documentation and produce content for customer communications
- R365 Academy: Create, Update and Maintain R365 Academy training content using technical writing skills, writing HTML, Photo editing (Photoshop), and content management systems (WordPress, AWS, Freshdesk)
- Plan, develop, organize, write, and edit operational procedures
- Regularly meet with, and work with different business units to produce documentation and training materials
- Ability to capture, craft, edit, modify, and publish images / gifs to support written documentation
- Analyze existing documentation to maintain continuity of style and content
- Manage updates and revisions to documentation in a timely manner
- Other duties as assigned
- Occasional travel may be required
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2023, and its $135 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants turned to keep their heads above the water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Ability to work remote or hybrid
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Company values
- Love Good Food
- Share Positive Vibes
- Solve Problems, Together
- Relentlessly Seek Greatness
Company HQ
East Irvine, Irvine, CA
Articles
Leadership
Tony Smith
(CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Chief Strategist & Boardmember)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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