Customer Support Specialist, Wheel

Salary not provided

$23.00 - $27.00 per hour, plus stock options

Zendesk

JIRA

Junior, Mid and Senior level

Remote in US

More information about location

Virtual care platform

Be an early applicant

Virtual care platform

201-500 employees

HealthcareB2BMarketplaceSaaS

Be an early applicant

Salary not provided

$23.00 - $27.00 per hour, plus stock options

Zendesk

JIRA

Junior, Mid and Senior level

Remote in US

More information about location

201-500 employees

HealthcareB2BMarketplaceSaaS

Company mission

To put great care within everyone's reach.

Job

Company

Role

Who you are

2-5 years of customer support or related experience in a high-volume, fast-paced customer centric role
Experience with ZenDesk is a must
Great people skills found in empathy, ability to build trust and patience
Clear communication; excellent verbal and written skills
Ability to manage escalations
Experience in Health Care is a plus
If working with a close knit group of smart and hungry colleagues solving the hardest problems gets you excited, we’d love to hear from you

What the job involves

Shift: Wednesday - Sunday 8pm - 4am CST
As a Customer Support Specialist for Wheel, you will have a significant, lasting impact on Wheel’s customer experience
From helping our first level support associates to clinicians so they can provide care, you’ll be an intricate part of Wheel Support and the overall experience
Triage or respond to second level Zendesk support tickets within SLA guidance
Answer incoming calls from our clients, patients, and pharmacies
Handle more complex technical troubleshooting and sensitive situations
Problem solve and de-escalate
Effectively escalate tickets past the tier 2 queue if required
Work cross functionally with other teams when required to solve an issue
Vet and submit JIRA tickets for Engineering and Operations teams

Our take

In an age where digitization is transforming the way we interact with healthcare providers, Wheel brings together tech infrastructure and clinicians to power virtual care and telehealth. The company is focused on improving patient access to care and simultaneously addressing an urgent need for clinician empowerment.

The company has created a telemedicine platform that allows companies to provide services to patients under their own brand, with Wheel handling all the back-end technology and providing an easy-to-use interface for healthcare providers to treat people.

With Wheel, not only can prospective patients be connected to the best healthcare provider for their specific needs, but the improvements to efficiency for practitioners contribute to tackling the epidemic of clinician burnout. Past funding has allowed the company to broaden its services and improve its integrations, as it pursues the ultimate goal of better health outcomes for all.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

103% employee growth in 12 months

Glassdoor (3.36)

Company

Funding (last 2 of 5 rounds)

Jan 2022

$150m

SERIES C

May 2021

$50m

SERIES B

Total funding: $217.6m

Company benefits

Medical, vision, and dental insurance
Flexible PTO policy
$5250 personal growth stipend
$500 home office stipend
Flexible WFH policy
Paid parental leave

Company HQ

Civic District, Austin, TX

Leadership

Michelle Davey

(Co-Founder & CEO)

They started their career as an Associate at Medtronic, before roles at International Biomedical and Google. They served as Manager of Favor Delivery and Head of Global Talent at Medici prior to founding RecruitHere in 2016 and Wheel in December of the following year.

Griffin Mulcahey

(Co-Founder)

Having spent a year at the Department of Health and Human Services, they worked as an Epstein Becker & Green Associate for over 3 years. They left their role as VP of Strategy at Medici in December 2016 to co-found Wheel in December 2017.

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