Strategic Customer Success Manager, Kaltura
Cloud platform powering video, communication, and learning experiences
Open for applications
Cloud platform powering video, communication, and learning experiences
201-500 employees
Open for applications
201-500 employees
Company mission
To power any video experience, for any organization.
Role
Who you are
- 5+ years in an Enterprise customer success and/or selling role
- Proven track record of driving customer engagement and retention in a SaaS environment
- Ability to collaborate effectively with senior executives, marketing leaders, and IT departments
- Strong problem-solving skills and the ability to manage multiple stakeholders across complex organizations
- Familiarity with the Martech industry and Enterprise technology is a strong advantage
- Ability to travel from time to time, as required
- Experience managing 20+ accounts
- Consistently meet retention and organic growth quotas
- Experience managing pipeline, forecasting, and executing short-term sales processes
- Self-motivated team player who has fresh ideas and thrives on team success
- Track record of working with Fortune 500 companies
- If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day
What the job involves
- We are looking for a world-class Strategic Customer Success Manager to build and nurture high-value relationships with PathFactory’s largest and most complex enterprise accounts
- PathFactory, a critical part of the Kaltura ecosystem, is a content intelligence platform that helps B2B marketing, sales, and support teams create personalized content experiences for their buyers, tracking and analyzing user behavior to recommend the most relevant content to each individual
- With our proprietary content intelligence data, we provide insights into how buyers are engaging with content, helping you optimize your content strategy, and connect with your buyers in a more personalized and meaningful way to drive pipeline and revenue
- This role is focused on driving strategic initiatives, customer retention, and ensuring customers realize the full value of their investment by aligning PathFactory’s platform with their business objectives
- The Strategic Customer Success Manager strategizes with their customers and acts as a consultant and trusted advisor across multiple functions including ABM, Demand Generation, Content Marketing, Marketing Operations, IT, and Sales Enablement
- The role involves a high level of customization, executive and multi-departmental collaboration, and long-term strategic planning
- You will work with large enterprises as well as medium-sized businesses, across multiple verticals, to grow their use of the PathFactory platform and to provide education and create expansion opportunities into the Kaltura platform and use cases
- You will work hand-in-hand with Account Executives, who are responsible for prospecting and owning the more complex, strategic sales motions
- Develop and execute customized strategies for large, complex enterprise accounts to ensure alignment between PathFactory’s solutions and the customer’s broader business goals
- Identify opportunities to cross-pollinate PathFactory with Kaltura solutions for value-add and expansion opportunities
- Engage with senior executives, management, and individual contributors across marketing and IT departments to drive adoption and value realization
- Lead Strategic Check-ins to review progress and align PathFactory’s solutions with evolving business objectives
- Dynamically manage your account assignments based on the ability to retain, adopt, and expand
- Collaborate with Account Executives to ensure seamless coordination around expansion opportunities
- Drive long-term value through tailored use cases that address the specific needs of large, multinational organizations with complex organizational structures
- Proactively identify growth opportunities within accounts, collaborating closely with cross-functional teams
- Monitor account health, usage patterns, and engagement metrics to mitigate risks and ensure successful outcomes
- Stay current with industry trends and best practices to provide expert advice to customers
Our take
The use of video is ever-increasing in popularity. Kaltura is a leading video cloud with a mission to power any video experience for any organisation. Its products are used by thousands of global enterprises, media companies, service providers, and educational institutions, with hundreds of millions of viewers at home, at work, and at school.
One of Kaltura's strengths was its patient, long-term approach to growth, not having rushed into going public despite it being rumoured. When the company went public on Nasdaq in 2021, it offered one of the largest IPOs in the video technology sector that year.
Since undergoing a reorganisation plan focused on realigning its operations, Kaltura is further increasing efficiency and productivity. It also continues to roll out new features for its platform, winning multiple awards from the likes of Eventex in the process. Kaltura is, of course, reliant on the world continuing to embrace video to support its ambitious growth plans for the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2016
$56.9m
SERIES F
Feb 2014
$47m
SERIES E
Total funding: $172m
Company benefits
- Hybrid, flexible work environment
- Extended private health (including mental) insurance
- Personal and professional development programs
- Occasional Cross company long weekends
Company HQ
Union Square, New York, NY
Leadership
Rob Yekutiel
(Chairman & CEO)Having studied at the University of Pennsylvania, they founded Destinator Technologies, where they worked for 2 and a half years, and VisualGATE Systems, where they worked as Chairman from 2003-2006. They co-founded Kaltura in September 2006, and have served as Chairman and CEO since.
Michal Tsur
(President)After a Doctoral Degree at New York University, they co-founded Cyota in 1999, serving as VP until its acquisition by RSA in 2005. They then worked for a year as a Yale Visiting Fellow, before co-founding Kaltura in 2006.
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