Senior Customer Success Manager, Webflow

• 5+ years of relevant experience advising Enterprise customers in a SaaS or digital experience environment, ideally in a role where you owned adoption, renewal, uncovering expansion, and long-term customer health
• BA/BS degree or equivalent experience
• Proven ability to dig into a customer’s business using financial filings, industry research, and internal data to spot risks, opportunities, and growth paths
• Strong organizational and project management habits that help you stay on top of details, keep cross-functional partners aligned, and maintain momentum in a fast-moving environment

Desirable

• At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity
• This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone
• From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers
• We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together
• Our Customer Success team works with Webflow’s most high-impact Enterprise customers, helping them launch successfully, adapt quickly, and get the full value of our AI-native website experience platform
• We’re the team that stays with customers from day one through renewal, guiding their strategy, unblocking their teams, and connecting them with the right experts across Webflow
• As the primary partner for our strategic accounts, we play a central role in their long-term success — and in Webflow’s. By driving adoption, uncovering new use cases, and championing meaningful outcomes, we influence growth, retention, and the overall strength of our Enterprise business
• We’re looking for a Senior Customer Success Manager who can step into that role with confidence: the trusted advisor who sees the big picture, the operator who can bring cross-functional teams together, and the advocate who ensures customers stay with us and grow with us because of the results we help them achieve
• Full-time
• Permanent
• Reporting to the Manager of Customer Success
• Build strong, trusted relationships across your customers’ orgs — from exec sponsors to hands-on users — and guide them through every stage of their Webflow journey
• Get deep into your customers’ goals, workflows, and tech stack so you can help them use Webflow’s AI-native platform to power more of their digital footprint
• Lead account strategy with clarity and confidence, rallying cross-functional partners around a shared success plan that drives adoption, impact, and measurable business outcomes
• Spot opportunities for expansion and new use cases, translating product capabilities into real wins for customers and long-term growth for Webflow
• Run high-value executive conversations that surface progress, risks, and results — and clearly show why Webflow is essential to the customer’s business
• Partner with Sales, Technical Architects, and Services Providers to steer complex accounts toward successful launches, scalable architectures, and strong renewal outcomes
• Bring the customer’s voice back into Webflow with crisp insights that shape product direction, improve our processes, and help us deliver an even better Enterprise experience
• In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role