Director of Sales, Narvar
EMEA
Post-purchase software for online retail
Posted today
Post-purchase software for online retail
201-500 employees
Posted today
201-500 employees
Company mission
To help retailers treat customers the way they’ve always wanted to—but didn’t know how.
Role
Who you are
- 10+ years of enterprise SaaS sales experience with a strong record of success in new logo acquisition and expansion
- 5+ years of sales leadership experience, ideally within EMEA markets
- Strong understanding of the European e-commerce and retail landscape
- Experience leading distributed teams across multiple countries and cultures
- Background in high-growth, fast-paced start-up or scale-up environments
- Proven success in challenger-style or consultative selling
- High EQ, excellent coaching skills, and passion for building strong sales culture
- Bachelor’s degree required; multilingual skills a plus
- Fanatical about customer experience and tenacious at solving challenges creatively and collaboratively
What the job involves
- We’re seeking a high-energy, execution-oriented Director of Sales, EMEA to lead and scale our team of Account Executives across the region. You’ll be responsible for driving revenue growth, with a strong focus on new logo acquisition and ownership of customer renewals. This is a pivotal role for Narvar as we expand our footprint across Europe, and we’re looking for a strategic leader who can build and mentor a high-performing team while navigating complex enterprise sales cycles
- You’ll play a key role in shaping go-to-market strategy, influencing cross-functional collaboration, and serving as a voice of the customer in one of our fastest-growing markets
- Lead and mentor a team of Account Executives focused on the EMEA region
- Drive new business generation and expand strategic relationships with existing customers
- Own the full customer lifecycle, including renewals and expansion, to ensure long-term retention and growth
- Build and execute sales strategies to exceed regional revenue goals
- Coach the team to develop and manage pipeline, forecast accurately, and close complex, multi-stakeholder deals
- Collaborate cross-functionally with Client Services, Product, Marketing, and other teams to ensure customer success and commercial alignment
- Represent Narvar at industry events, customer meetings, and thought leadership forums across EMEA
- Bring market insights, product feedback, and competitive intel back to internal teams to support continuous improvement
- Play a critical role in regional sales planning, process optimization, and talent development
Salary benchmarks
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimises shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2 billion shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1200 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Mentorship programme
- Parental leave
- Flexible time off
- Work from home opportunities
- Health insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Amit Sharma
(CEO)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmar.
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