Software Engineer, Inscribe
Customer Solutions
$170-200k
+ Equity
Helping companies detect fraudulent documents
Be an early applicant
Helping companies detect fraudulent documents
21-100 employees
Be an early applicant
$170-200k
+ Equity
21-100 employees
Company mission
To create a fair and efficient financial services ecosystem, which grants more access to “thin file” customers (who have traditionally been left behind) while keeping fraudsters out.
Role
Who you are
- If you have an engineering-first background and are a self-starter passionate about fraud prevention, APIs and helping banks succeed, this role is for you!
- Must have experience with programming/scripting (Python, JavaScript or similar) to ship high quality code to production, and support integrations
- Strong understanding of APIs, web services (REST), and cloud infrastructure (AWS)
- Excellent problem-solving skills and ability to communicate technical concepts to non-technical stakeholders
- Familiarity with authentication and security standards (OAuth, JWT, TLS, encryption)
- Passion for helping customers and improving financial security
- Experience in customer-facing technical roles (Customer Engineering, Solutions Engineering or Developer Support) is a plus but not required
- Knowledge of fraud detection, compliance (KYC/AML) or credit risk in banking/fintech is a plus
What the job involves
- We are on the search for our first ever Customer Engineer to act as the bridge between our customers and our engineering team
- You’ll be shipping feature improvements daily to production, helping our customers integrate our API, troubleshooting technical issues, and driving product adoption
- Developing engineering solutions to address customer pain points
- Diagnose and troubleshoot customer issues, handling on-call requests, collaborating with internal engineers to resolve technical roadblocks
- Lead technical integrations of our API with banks and financial institutions, working closely with their engineering teams and our internal CS team
- Advocate for customers, translating their needs into product improvements and new features
- Complete security questionnaires and help customers through the procurement process
- Develop demo documents, technical documentation, customer-facing guides, SDKs and internal enablement to streamline API adoption
- Work cross-functionally with CS/Sales, Marketing, Product and Engineering to improve customer experience and retention
Application process
- Initial Screen with the Hiring Manager to share your experience (45 minutes)
- Meet our Co-Founder (CTO) to further discuss the role, Inscribe’s vision and align on values (45 minutes)
- Check In Call with the Head of People to understand your motivations and expectations (30 minutes)
- Take Home Technical Exercise followed by a live discussion with 2-3 cross-functional team members to assess your technical and customer-facing ability (1 hour)
- Final candidates will have the chance to meet with our CEO to answer any lingering questions about the opportunity (30 minutes)
Our take
Awareness of the fact that digital fraud affects every industry and sector is growing, yet it is becoming increasingly difficult to identify it. Improvements in digital editing tools result in realistic document manipulation becoming easy to produce yet difficult and time-consuming to recognize.
Inscribe sets itself apart from its competition (such as Resistant AI and Smile Identity) as its software automatically identifies fraudulent documents through a combination of machine learning AI and image forensics. This software can immediately recognize document manipulation and digital artifacts that are difficult to spot with the naked eye, and can be easily integrated within an enterprise’s existing IT system.
The company's solution to document fraud is unique as it can recognize discrepancies within pixel-sized details with a level of accuracy and speed that human staff simply cannot match. Inscribe is focused on further product innovation and doubling its workforce over the next 12 to 18 months following its early 2023 Series B.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jan 2023
$25m
SERIES B
Apr 2021
$10.5m
SERIES A
Total funding: $38.7m
Company benefits
- Competitive salary and meaningful equity
- Comprehensive healthcare
- Flexible working hours and unlimited vacation policy
- 10 company holidays and 1 floating holiday of your choice
- Complete work from home setup
- Wellness and learning stipend
Company HQ
South Park, San Francisco, CA
Leadership
Ronan Burke
(CEO)Having studied Electronic Engineering at University College Dublin, Ronan co-founded Inscribe in June 2017. He took the startup through Y Combinator in 2018, and has been CEO ever since.
Conor Burke
(CTO)Having studied Electronic Engineering at University College Dublin, Ronan co-founded Inscribe with his brother in June 2017.
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