Business Development Manager, Deskpro
Public Sector
+ Employee equity scheme
3-5 days a week in office
Software that helps organisations provide better customer support
Job no longer available
Software that helps organisations provide better customer support
21-100 employees
Job no longer available
+ Employee equity scheme
3-5 days a week in office
21-100 employees
Company mission
To help businesses and organisations provide better customer support across every communication channel. By gathering all customer support channels on one simple, yet flexible platform, they allow organisations to super-charge their customer support.
Role
Who you are
- Proven success in a business development or sales role with at least 5+ years of experience selling SaaS or technology solutions to UK government agencies
- Strong understanding of public sector procurement frameworks, such as G-Cloud or other Crown Commercial Service frameworks
- Existing network of contacts within UK government agencies (local, regional, or central) is highly desirable
- Track record of meeting and exceeding sales targets, with the ability to balance hunting for new business with nurturing existing relationships
- Excellent communication and negotiation skills, with the ability to navigate complex sales cycles and influence decision-makers
- Experience with CRM tools and sales pipeline management (e.g., Salesforce or similar)
What the job involves
- We are seeking a dynamic Business Development Manager – Public Sector to join our growing team in London
- This mid-to-senior-level role focuses on expanding Deskpro’s footprint within UK government agencies, including central, regional, and local entities
- The successful candidate will leverage their expertise in public sector sales to drive growth through a mix of hunting for new opportunities and farming existing accounts
- Reporting directly to the VP of Sales, this role is pivotal in strengthening our presence in the public sector
- New Business Development: Proactively identify and pursue new opportunities to sell Deskpro’s helpdesk software to UK government agencies, leveraging a deep understanding of public sector procurement processes
- Account Management: Nurture and expand relationships with existing public sector customers, ensuring retention and uncovering opportunities for upselling and cross-selling
- Strategic Selling: Develop tailored sales strategies that address the unique challenges of government agencies, aligning Deskpro’s solutions to meet their operational and compliance requirements
- Networking & Relationship Building: Utilise an existing network of contacts within the UK public sector to open doors, build trust, and accelerate the sales cycle
- Tender Management: Manage the end-to-end process for responding to RFPs, RFQs, and ITT documents, ensuring high-quality submissions
- Collaboration: Work closely with the marketing, product, and technical teams to align on go-to-market strategies and ensure that Deskpro’s offerings remain competitive in the public sector market
- Performance Reporting: Track sales performance and pipeline metrics, providing regular updates and forecasts to senior management
Salary benchmarks
Our take
Deskpro offers a single, easy-to-use interface for managing all customer support interactions across email, live chat, phone, and social media. This allows companies to easily interact with customers and create an efficient support experience. It automates simple, mundane, and time-intensive customer support processes - creating more engaged and productive staff. Its simplicity means extra technical knowledge or training is not required.
It has worked with market leaders across a range of sectors, from Microsoft, Panasonic, and Sony to the NHS and HMRC.
It is expanding to allow easy customer interaction on Facebook, Twitter & WhatsApp. User contributions on social media pages become actionable tickets, which companies can respond to from the helpdesk. This allows Deskpro to take advantage of the increasingly large social media presence of companies, as well as provide access to the consumer on regularly used, trusted, and convenient sites.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
28% female employees
23% employee growth in 12 months
Company
Employee endorsements
Autonomy
"From the first day I joined, I was encouraged to take ownership of my work, give fresh inputs, and pursue the adaption of new tools to improve our..."
Funding (1 round)
Jun 2024
$25m
SERIES A
Total funding: $25m
Company benefits
- Annual personal learning and reading budget (£500)
- Cycle to work scheme (no £1,000 limit)
- Enhanced maternity & paternity leave
- 25 days of annual leave + bank holidays, increasing with each year of service.
- We have your health covered; private health insurance with Bupa, a medical cash-back scheme with Medicash, and mental health & well-being support services
- Team fun - quarterly team socials and regular events, from crystal maze experiences and cocktail making classes, to go karting and escape rooms!
- Reduced Gym Membership
- Free Phone SIM (unlimited calls, data etc)
- Lunch at the office every Friday
- Flexible working hours
Company values
- 🧐 Curiosity - As a tech company, being interested in software and asking the right questions is such a key value of how we can improve every single one of our customer's experience from day 1
- 🏔️ Proactivity - We give everyone autonomy to execute solutions to problems that they may have found. We value people who want to solve problems, not just spot them
- 🙏 Accountability - We trust people (whatever their level) to do their jobs to the best of their abilities
- 🤗 Kindness - By treating everyone (including yourself) with kindness, it makes Deskpro a fun, friendly, and safe place to work
- 🤝 Collaboration - As a growing startup, every new feature, project, or sale involves working with other teams for success
- 💝 Customer-focussed - As a software company that makes customer support software, it is in our blood to strive towards creating the best experience for our customers as well as their customers
Company HQ
Wimbledon, London, UK
Articles
Leadership
Chris Padfield
(CEO)Chris built Deskpro whilst studying PPE at Oxford, and went on to grow Deskpro into one of Europe's fastest-growing tech companies.
Christopher Nadeau
(CTO)Chris grew up in a sleepy town in Canada and emigrated to the UK to help establish Deskpro's London HQ. They lead the software engineering side of the business.
People progressing
Hannah joined Deskpro as a Graduate Sales Executive in 2018 after completing a Geography Degree from The University of Sheffield. Promoted to Sales Exec. -> Commercial Manager -> Commercial Lead.
Lara joined Deskpro in 2021 as a Content Marketing Intern. Since joining, Lara has been promoted twice and now leads content across the website, product support, social media, and marketing.
Diversity, Equity & Inclusion at Deskpro
Hannah Scott (Commercial Director)
- Deskpro is committed to promoting equality and diversity and promoting a culture that actively values difference and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way we work.
- At Deskpro, we consider that equality means breaking down barriers, eliminating discrimination and ensuring equal opportunities and access for all groups.
- We consider diversity to mean celebrating difference and valuing everyone
- Every employee is entitled to a working environment that promotes dignity, equality and respect for all.
- All employees will be encouraged to develop their skills and fulfil their potential and to take advantage of training, development and progression opportunities in Deskpro.
- HR processes in-place to review and escalate allegations, alongside an anonymous whistle-blower channel, to help employees to feel more comfortable reporting issues.
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