Business Development Manager, Deskpro
Public Sector
+ Employee equity scheme
3-5 days a week in office
Help desk platform
Job no longer available
Help desk platform
21-100 employees
Job no longer available
+ Employee equity scheme
3-5 days a week in office
21-100 employees
Company mission
To help businesses and organisations provide better customer support across every communication channel.
Role
Who you are
- Proven success in a business development or sales role with at least 5+ years of experience selling SaaS or technology solutions to UK government agencies
- Strong understanding of public sector procurement frameworks, such as G-Cloud or other Crown Commercial Service frameworks
- Existing network of contacts within UK government agencies (local, regional, or central) is highly desirable
- Track record of meeting and exceeding sales targets, with the ability to balance hunting for new business with nurturing existing relationships
- Excellent communication and negotiation skills, with the ability to navigate complex sales cycles and influence decision-makers
- Experience with CRM tools and sales pipeline management (e.g., Salesforce or similar)
What the job involves
- We are seeking a dynamic Business Development Manager – Public Sector to join our growing team in London
- This mid-to-senior-level role focuses on expanding Deskpro’s footprint within UK government agencies, including central, regional, and local entities
- The successful candidate will leverage their expertise in public sector sales to drive growth through a mix of hunting for new opportunities and farming existing accounts
- Reporting directly to the VP of Sales, this role is pivotal in strengthening our presence in the public sector
- New Business Development: Proactively identify and pursue new opportunities to sell Deskpro’s helpdesk software to UK government agencies, leveraging a deep understanding of public sector procurement processes
- Account Management: Nurture and expand relationships with existing public sector customers, ensuring retention and uncovering opportunities for upselling and cross-selling
- Strategic Selling: Develop tailored sales strategies that address the unique challenges of government agencies, aligning Deskpro’s solutions to meet their operational and compliance requirements
- Networking & Relationship Building: Utilise an existing network of contacts within the UK public sector to open doors, build trust, and accelerate the sales cycle
- Tender Management: Manage the end-to-end process for responding to RFPs, RFQs, and ITT documents, ensuring high-quality submissions
- Collaboration: Work closely with the marketing, product, and technical teams to align on go-to-market strategies and ensure that Deskpro’s offerings remain competitive in the public sector market
- Performance Reporting: Track sales performance and pipeline metrics, providing regular updates and forecasts to senior management
Salary benchmarks
Our take
Deskpro offers a single, easy-to-use interface for managing all customer support interactions across email, live chat, phone, and social media. This allows companies to easily interact with customers and create an efficient support experience.
The platform automates simple, mundane, and time-intensive customer support processes - creating more engaged and productive staff. Its simplicity means extra technical knowledge or training is not required. Deskpro has worked with market leaders across a range of sectors, from Microsoft, Panasonic, and Sony to the NHS and HMRC.
It also expanded to allow easy customer interaction on Facebook, Twitter and WhatsApp. User contributions on social media pages become actionable tickets, which companies can respond to from the helpdesk. This allows Deskpro to take advantage of the increasingly large social media presence of companies, as well as provide access to the consumer on regularly used, trusted and convenient sites.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jun 2024
$25m
SERIES A
Total funding: $25m
Company benefits
- Cycle to work scheme (no £1,000 limit)
- Enhanced maternity & paternity leave
- 25 days of annual leave + bank holidays, increasing with each year of service.
- We have your health covered; private health insurance with Bupa, a medical cash-back scheme with Medicash, and mental health & well-being support services
- Team fun - quarterly team socials and regular events, from crystal maze experiences and cocktail making classes, to go karting and escape rooms!
- Reduced Gym Membership
- Free Phone SIM (unlimited calls, data etc)
- Lunch at the office every Thursday
- Flexible working hours
Company HQ
Wimbledon, London, UK
Leadership
Chris Padfield
(Founder & Board Member)Chris built Deskpro whilst studying PPE at Oxford, acting as CEO for over 20 years and building the company into one of Europe's fastest-growing tech companies.
Christopher Nadeau
(CTO)CTO of the company for over 20 years, Chris has lead the software engineering side of the business since 2006.
Brad Murdoch
(CEO)CEO since 2024. Also Operating Advisor at Elsewhere Partners and Board Member at Permission.io. Spent 8 years at Lightbend, ultimately as EVP.
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