Senior People Operations Program Coordinator, Restaurant365

• The ideal candidate brings solid HR operations experience, operates independently within their scope, and proactively identifies and implements process improvements that scale with the business
• Experience: 2–5 years of relevant HR/People Ops experience; bachelor’s degree or equivalent experience
• Technical Skills: Strong Workday skills and experience with ticketing systems; comfort working with HR data, reports, and audits
• Operations & Scope: Demonstrated ability to own daily work and specific tasks with increasing judgment, handle routine escalations, and lead small initiatives or programs
• Compliance Knowledge: Solid working knowledge of HR compliance practices, including I-9 verification, auditing best practices, and adherence to regional labor laws and regulatory requirements
• Strong prioritization, time management, and attention to detail
• Clear, concise communication with employees and cross‑functional partners
• Proven problem‑solving mindset, identifying friction points and helping simplify processes across teams
• Openness to feedback and continuous improvement; actively seeks growth and adapts in a changing environment

Desirable

• The Senior People Operations Program Coordinator is a key contributor to delivering a seamless employee experience and driving operational excellence across People Operations
• Reporting to the Director, People Technology & Operations, this role coordinates and helps manage People Ops programs and projects, with a strong focus on Workday and our HR ticketing system
• This Sr. Coordinator provides strong Workday expertise, manages employee lifecycle processes, and partners closely with cross‑functional teams to optimize workflows, improve data accuracy, and enhance compliance
• Workday & HR Operations:
• Serve as a go-to resource with strong working knowledge of Workday employee lifecycle transactions (hires, promotions, transfers, terminations), ensuring accurate data and clear understanding of downstream impacts
• Coordinate and execute Workday testing for configuration updates, partnering with People Tech and stakeholders to validate changes and protect data integrity
• Maintain high‑quality employee data through regular audits, issue resolution, and partnership with Payroll, Benefits, Finance, and IT
• People Operations Programs & Projects:
• Coordinate People Ops programs and projects, operating independently within scope and escalating when needed
• Contribute to process improvement initiatives by identifying issues, proposing ideas, and helping implement changes to increase automation, reduce manual work, and improve the employee and manager experience
• Ensure data integrity by conducting regular audits of employee data to maintain accuracy and compliance; proactively identifying and resolving discrepancies
• Employee Support & Collaboration:
• Respond to employee and manager inquiries through the HR ticketing system, ensuring timely, accurate, and customer‑centered support
• Partner with HR Business Partners, Talent Acquisition, Payroll, Benefits, Legal, and IT to align on HR processes, policies, and handoffs
• Create and maintain documentation and knowledge base content that enables consistency and scalability across the People team
• Compliance & Sensitive Work:
• Support U.S. HR compliance by processing I‑9s, unemployment claims, workers’ compensation documentation, and other required tasks with accuracy and discretion
• Handle PII and sensitive data, including compensation‑related changes, offers, and severance agreements, in line with company and regulatory requirements