Customer Relationship Manager, Shift4
1 day a week in office (Weehawken, NJ)
Commerce-enabling technology
Job no longer available
Commerce-enabling technology
1001+ employees
Job no longer available
1 day a week in office (Weehawken, NJ)
1001+ employees
Company mission
To power commerce through our bold and determined spirit, and deliver the most trusted, comprehensive commerce experience.
Role
Who you are
- This role is ideal for an outgoing, commercially minded early-career professional who enjoys engaging with clients, delivering training, and driving adoption through strong communication and presentation skills
- Experience in a customer-facing role such as customer service, sales, hospitality or training
- Experience delivering presentations, workshops, or training sessions is a strong plus
- Experience working with merchants or in industries such as hospitality, retail, travel, or payments is a plus
- Strong communication and organizational skills
- Strong attention to detail with excellent time management skills
- High level of motivation, curiosity, and willingness to learn
- Ability to meet deadlines and work with minimal supervision and proven ability to work independently and as part of a team
- Experience working with CRM systems (e.g. Salesforce) is a plus
- Ability to interact with stakeholders at different levels and adapt accordingly
- Early-career candidates with strong communication skills and an interest in client-facing, commercial, or training-focused roles are encouraged to apply
What the job involves
- Shift4 plans to introduce these services in the US market in 2026. We are seeking a Customer Relationship Manager / DCC Trainer to support merchant onboarding, training, and adoption of DCC at the point of sale
- Increase revenue by strengthening relationships with merchant accounts and training Shift4’s key US merchants on DCC and MCP services
- Deliver frequent onsite and remote training sessions to merchant staff on Dynamic Currency Conversion (DCC) and Multi-Currency Processing (MCP), as training will be a core part of the role
- Act as the primary liaison for assigned merchants, ensuring smooth delivery of DCC services and ongoing support
- Train frontline employees (e.g. hotel reception) on how to confidently and correctly offer DCC at the point of sale
- Track merchant training activities, progress, and performance in Salesforce, providing regular updates on plans, adoption, and revenue impact
- Work with a broader global DCC team in developing online and self-service strategies to drive DCC
- Monitor merchant performance and identify opportunities to improve DCC “hit rates” through targeted training and follow-up
- Work with merchants to understand their objectives and provide tailored guidance to improve adoption and performance
- Set-up merchant engagement activities, such as incentive programs and help evaluate the effectiveness
- Monitor merchant satisfaction and address any concerns or issues with urgency and professionalism
- Collaborate with marketing teams to develop targeted promotional materials and campaigns, ensuring content is tailored to the specific needs of the hotel and restaurant sectors
- Prepare regular reports on sales performance, merchant feedback, and market insights. Present findings to senior management and suggest actionable
- Ensure compliance with company policies and industry regulations. Stay updated on regulatory changes and ensure all activities are
Our take
An industry leader in integrated payment processing, Shift4 serves markets across North America, Europe and Asia. Its fintech solutions simplify complex payment ecosystems and power billions of transactions a year across many industries.
With hundreds of thousands of customers, Shift4 has developed hundreds of payment methods and processes a staggering $260 billion annually. Its clients include a large number of professional sports teams globally, as well as colleges and entertainment venues.
Interestingly for a company so far-reaching, the 1994-founded Shift4 only opened its stock with an IPO in 2020. Since then, it has established partnerships with companies such as the Minnesota Vikings American football team and software point-of-sale company Ingenico. This exemplifies the diversity of Shift4’s impressive client base.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2000
$7.3m
EARLY VC
Total funding: $7.3m
Company benefits
- Opportunities for career growth, skill-building, and advancement
- Wellness programs, including mental health resources
- Happy hours, office celebrations, and well-being initiatives
- Paid time off for relaxation and quality time with loved ones
- Various paid leave programs, including sick leave, parental leave, and more to support life's important moments
- Flexible work schedules empower you to manage your commitments effectively
- Employee-nominated "Top Gun Program" to recognize exceptional individuals
Company HQ
Center Valley, PA
Leadership
D. Taylor Lauber
(CEO)Formerly Principal at The Blackstone Group, Executive Relationship Manager at Merrill Lynch, Director of Technology at Lois Schneider Realtor and Project Manager at United Bank Card.
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