Senior Manager of Technical Delivery, GitLab

PSE, East

$183.6-324k

Salary based on California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota states, other locations may differ. Plus Equity Compensation & Employee Stock Purchase Plan

Senior and Expert level

Remote from US

One DevOps platform

Job no longer available

One DevOps platform

1001+ employees

B2BSaaSDevOps

Job no longer available

$183.6-324k

Salary based on California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota states, other locations may differ. Plus Equity Compensation & Employee Stock Purchase Plan

Senior and Expert level

Remote from US

1001+ employees

B2BSaaSDevOps

Company mission

To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.

Job

Company

Role

Who you are

Demonstrated progressive experience managing, leading and/or delivering professional services or customer success
Demonstrated progressive experience with a subscription-based business model, delivering on-premises and SaaS solutions
Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers) and delivery partners
Experienced in and with advanced insight to the GitLab platform
Experienced in giving and receiving positive and constructive feedback
Adaptive to environmental changes based on project successes and failures
Experienced in collaborating with other managers and executing strategies
Proven track record in software/technology sales or consulting and management
Demonstrated ability to think strategically about business, products, and technical challenges

What the job involves

Professional Services Engineers engage with customers to provide installation, migration, training, and advisory services
They handle installations ranging from single-node Omnibus installs, to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack
Professional Services Engineers are expected to be able to interface not only with the customer, but with our GitLab Product/Engineering teams, to find the best route for customer success, and to help drive improvements into GitLab features and processes
This role will report to the Director of Professional Services
Work with the Professional Services Director to help establish and manage goals and responsibilities for Professional Services Engineers
Identify and own improvements to the processes and tools used to drive engineering in Professional Services
Assist in the development of thought leadership, event-specific, and customer-facing presentations
Provide leadership and guidance to coach, motivate, and lead services team members to their optimum performance levels and career development
Manage resource assignments and staffing levels, working with PS Operations, including recruitment as needed
Review and approve formal statements of work, change requests, and proposals
Lead delivery of consulting, specifically for the PS Engineers who execute the custom SOWs and SKUs sold to our customers
Remain knowledgeable and up-to-date on GitLab product releases and features
Own operational metrics and financial goals, as defined by organizational goals, for the PS Engineering team including:
Revenue target
Gross margin
Engineer utilization and overall attainment
CSAT
% of projects on time and on budget
Collaborate with peers in Practice Management, Engagement Management, and Operations to implement efficiency improvements for Professional Services
Be a trusted advisor to GitLab AEs, SALs, and SAs
Deliver updates on key Professional Services engagements and initiatives in the Sales and Professional Services forecast calls

Our take

GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.

According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.

GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (4)

Trustpilot (1.9)

Company

Funding (last 2 of 8 rounds)

Sep 2019

$268m

SERIES E

Dec 2018

$20m

SERIES D

Total funding: $434.2m

Company benefits

We offer benefits to manage your health, wealth, and well-being regardless of location
Flexibility in schedule to be there for life’s important moments
Equity compensation & Employee Stock Purchase Plan offered
Generous Paid Time Off

Company HQ

Financial District, San Francisco, CA

Leadership

Sid Sijbrandij

(CEO)

Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.

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