Onboarding Specialist, Haddock
CX Team
3-4 days a week in office
Restaurant management software
Be an early applicant
Restaurant management software
21-100 employees
Be an early applicant
3-4 days a week in office
21-100 employees
Company mission
To inspire and empower millions of restaurants by taking their business to the next level.
Role
Who you are
- 👉 1–3 years of experience in onboarding, customer support, helpdesk, or customer-facing operations (SaaS preferred)
- 👉 Strong troubleshooting mindset: you can break problems down and test hypotheses methodically
- 👉 Excellent written communication in Spanish; English is a strong plus
- 👉 Comfort working with tools like CRMs/ticketing systems and modern SaaS stacks (Intercom/Zendesk/Crisp, etc.)
- 👉 High ownership, calm under pressure, and customer-obsessed attitude
Desirable
- 👉 Previous experience working at a fast-paced startup
- 👉 Previous experience working in a SaaS product
- 👉 Experience supporting customers in the HORECA sector
- 👉 Experience working with integrations (POS, payments, third-party tools) and basic technical debugging
What the job involves
- As an Onboarding Specialist, you will help new customers get value from haddock fast.
- You’ll support onboarding sessions, coordinate set-up tasks, and create simple educational materials so restaurants can start running their business from haddock smoothly.
- You’ll work with the CX team and collaborate closely with Sales and Product
- 👉 Onboarding Support: Assist with onboarding sessions (1:1 or group), taking notes, tracking next steps, and ensuring follow-ups are completed
- 👉 Customer Setup & Data Readiness: Help customers with the basics: account configuration, initial setup tasks, and gathering the information needed to go live
- 👉 Training Materials: Create and maintain simple guides, checklists, and short tutorials (slides/Notion/Help Center) to improve onboarding consistency
- 👉 Coordination & Follow-up: Track onboarding progress in CRM, schedule sessions, confirm attendance, and ensure actions are closed on time
- 👉 Customer Communication: Provide clear updates to customers during onboarding and route questions to the right team when needed
- 👉 Feedback Loop: Collect onboarding pain points, common questions, and suggestions to improve the experience and reduce time-to-value
Application process
- 1️⃣ Initial fit call (15–30 min)
- 2️⃣ Interview with the Hiring Manager (45’ - 1 hour) 🗣
- 3️⃣ Culture Fit interview with Founders (1 hour) 🤝
- ⏰ The full process takes 2–3 weeks, and you’ll receive feedback within 3–5 days after each step. We believe in clear, transparent and respectful communication
- Our goal is to have this position filled during Q2 2026
- 💡 Pro tip: If in the first call you don’t know what haddock is, you’ll be instantly disqualified
Our take
In the restaurant industry, cost control is an essential aspect of maintaining a profit. By successfully managing the costs of food, labour, and overhead expenses, restaurants can optimise their margins and increase profitability. Many restaurants look to SaaS companies to provide them with specialised software solutions that save management valuable time and help them stay on top of the competitive restaurant industry.
Barcelona-based Haddock is helping restaurants improve their margins thanks to real-time cost control. Through the use of AI, Haddock is making it easy for customers to digitise documents as well as export data to make better decisions and optimise their business.
Haddock has witnessed steady growth since its inception in 2020 and is now home to over 1,000 customers. Accepted into the Y Combinator accelerator programme in 2021, the startup has since gone on to open new offices and make way for new employees for a promising future in restaurant software.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2022
$0.2m
SEED
Apr 2021
$3.5m
SEED
Total funding: $3.7m
Company benefits
- Flexible working hours
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Leadership
Arnau Navarro
(CEO & Co-founder)Previously co-founded the mobile app Group where they served as CEO. They also have experience as the Internationalisation Manager at TEXFOR, as Country Manager at GINETEX Spain, and as a Lead Generation Manager at NoviCap.
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