Support Engineer, Union AI
$70-180k
Offers Equity
Workflow orchestration platform for data and ML
Open for applications
Workflow orchestration platform for data and ML
21-100 employees
Open for applications
$70-180k
Offers Equity
21-100 employees
Company mission
To orchestrate the myriad processes required to train and run the most complex and dynamic machine learning and data products at scale.
Role
Who you are
- We are looking for team members who are innately curious, get joy out of solving complex technical problems, and thrive in collaborative, self managed environments
- The ideal candidate has demonstrated ability to independently debug and troubleshoot issues across the entire infrastructure stack and managed technical operations
- Bonus points if you have been a part of or contributed to the Flyte/Union communities or contribute or other OSS
- 3+ years of Data or Software Engineering background with a strong understanding of public cloud technologies, containers and ML/data infrastructure
- You have strong Python programming skills and are able to debug code. Go experience is a plus
- Customer obsession. You take pride in solving customers' technical problems and have demonstrable experience supporting both SMB and enterprise customers with infrastructure products and solutions
- You have used or supported machine learning enabled solutions and/or MLOps/DevOps in an enterprise setting
- You have an awareness (or strong interest) of the latest trends in the broader machine learning and data orchestration fields
- Possess excellent written and verbal communications skills, with a tone that conveys empathy
- Familiarity with data processing, ML systems, MLOps and Machine Learning infrastructure components
- Familiarity with Spark, Airflow, Tensorflow, Pytorch and other ML libraries are helpful, as is a grounding in the fundamentals of distributed systems
What the job involves
- Reporting into our Head of Engineering, you will be accountable for delivering consistent and long-term customer value from Union
- Resolve, triage, or escalate customer workflow issues by diagnosing platform/infrastructure vs. user code problems
- Drive retention and increase adoption of Union by developing deep knowledge of our customers’ business objectives and technical solutions i.e. use cases, infrastructure configuration, integrations, etc
- Partner with Engineering, Product, Sales, Customer Solutions to represent the voice of the customer, highlighting customer pain points and challenges in the adoption the platform
- Collaborate with our Documentation team to develop and maintain customer-facing documentation, FAQs, common customer issues, best practices, etc
- Represent the voice of the customer in product design, solution, and prioritization conversations
- Learn, contribute to, and champion the Flyte open-source workflow orchestration system (see https://slack.flyte.org), as well as related Union managed services
- Educate technical users on Union products
- Own meeting support KPIs and SLAs by implementing and managing expectations, processes, and tooling for customer support
- Collaborate with Customer Success to maintain a cadence of communication with customers about their adoption trends, sentiment, and opportunities for deeper engagement
Our take
Union.ai is an open-source startup headquartered in Washington. It specializes in enabling businesses to construct and manage their AI and data workflows on a large scale through its cloud-native automation platform.
At the company's core lies Flyte, an open-source tool designed to construct workflow automation platforms that emphasize data, machine learning, and analytics stacks. Union aims to provide a platform for creating ETL pipelines, analytic workflows, and machine learning pipelines, setting itself apart from others available on the market.
With support from investors, Union launched its fully managed Union Cloud Service for customers in North America and Europe. It has plans to continue accelerating growth and broadening its range of offerings, as it stays poised to take the next steps towards expanding its presence in the market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2023
$19.1m
SERIES A
Apr 2022
$10m
SEED
Total funding: $29.1m
Company benefits
- 401K Match: Union.ai matches 100% of contributions up to the first 3%, and 50% up to 5%
- Unlimited PTO + 12 paid holidays
- Generous parental leave for either caregiver
- Comprehensive paid medical, dental and vision plans for you and your dependents
- Your company laptop is yours to keep after 2 years — we will replace it with a new one
Company HQ
Central Business District, Seattle, WA
Leadership
Ketan U.
(Co-Founder & CEO)Previously worked as a Senior Software Engineer at Amazon and Lyft. Also worked at Oracle as a Principal Engineer.
Haytham Abuelfutuh
(Co-Founder & CTO)Co-founder and CTO of InstaConsult. Previously worked as a Software Development Engineer at Microsoft and as a Lead Software Engineer at Google and Lyft.
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