Onboarding Advisor, Tiney
2 days a week in office (Chancery Lane. London)
App-supported childminding agency
Be an early applicant
App-supported childminding agency
101-200 employees
Be an early applicant
2 days a week in office (Chancery Lane. London)
101-200 employees
Company mission
To enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.
Role
Who you are
- You have experience moving people through a journey or funnel — in onboarding, customer success, recruitment, education, account management, sales, or a similar people-and-process role
- You're a natural coach and motivator: a great listener who knows how to reassure, persuade and keep someone committed when things get hard
- You're competitive and resilient: you love working towards targets and exceeding them, and when things don't go your way you make it your mission to come back stronger
- You're super organised: you build processes so you never miss a beat across a busy pipeline
- You're tech-confident and a strong problem-solver, comfortable in fast-paced, ambiguous, tech-first environments, and happy getting to grips with new tools
- You're comfortable with data: you can read your own numbers and use them to work out where to focus
- You're a team player: you hit your own targets and you care about the team hitting ours
Desirable
- Experience or knowledge of childminding or other educational roles
- Experience using Intercom and/or Hubspot
- Familiarity with AI and experience using this to improve productivity
What the job involves
- Manage a pipeline of trainees from signing on through to first trade, take full ownership of their progress and speed to trading, and maintain a healthy, balanced pipeline
- Run business vision calls for every new trainee, setting a clear plan and timeline for them
- Hit monthly and quarterly registration and trading targets and continuously improve conversion rates
- Coach trainees through the emotional ups and downs of starting a business, building their confidence and commitment to register with clear, warm, proactive communication so they never feel lost or have to chase for an update, and guiding them through key milestones from learning and training to their in person registration visit
- Keep progress moving by proactively chasing outstanding checks (Local Authority, references, DBS, first aid, GP and household-member), spotting blockers early, troubleshooting app and process issues with the right people, and managing disengaged-trainee comms through to fair re-engagement or withdrawal decisions
- Proactively improve onboarding processes and documentation, spotting opportunities for automation and implementing them
Application process
- Intro Call: A short conversation with someone from our people team
- Task & Presentation: A practical exercise relevant to the role with our Onboarding Team Lead
- Team Interview: Meet key stakeholders and explore mutual fit - with Head of Customer Operations and Sales Manager
- Final round with our COO
Salary benchmarks
Our take
Finding childcare can be a difficult and costly process, exacerbated by the declining number of childminders across the UK. Tiney addresses this problem by providing parents with a marketplace to find quality-assured childminders, while supporting childminders with the training, tools and community they need for their business to thrive.
Anchoring the company's offering is the Tiney app; which handles admin, planning and payments for childminders, while also acting as a communication platform through which parents can check-in on their child, view their progress and easily get in touch if needed. Nowadays, many parents expect this type of service from their childcare providers, and Tiney helps childminders keep digital pace with larger nurseries.
Tiney also ensures that every childminder follows the EYFS framework for early-years learning, so that parents know their child's learning and development is in safe hands. The company has grown rapidly since founding, expanding to serve the whole of England, and boasts shining reviews that suggest an even brighter future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2025
$3.6m
EARLY VC
May 2024
$9.8m
SERIES A
Total funding: $21.6m
Company values
- Every day we can earn trust: At Tiney, nothing matters more than trust. Every day families entrust their children to us and every day we have the opportunity to reinforce that trust through our decisions and actions.
- Rest is rocket fuel: We believe that we’re at our best when we make time to rest. When we’re rested we not only make better choices in our work, but are also choosing to prioritise our own self care as individuals.
- Play is a super power: Young children learn best when they play - we believe that often applies to adults, as well. As adults we can dismiss the value of play and in doing so, miss its crucial role in creativity, problem solving and building relationships.
- Curious minds see more: We believe that curious people help us make better choices. When we’re curious as a team we learn more, navigate uncertain times with more confidence and avoid blindspots.
- Asking for help shows wisdom, not weakness: We believe that the smartest people amongst us are those that know the value of asking for the help of others. When we ask for help we not only show an awareness of our own limitations, but also show others that we value them.
- You grow stronger after a fall: As a child, the only way we learn is through trial and repetition. Falling down is not a sign of failure, but a natural part of learning and growing.
Company HQ
London, UK
Articles
Leadership
Brett Wigdortz
(Co-Founder & CEO)Founder and Board Member of the Fair Education Alliance. Founded Teach First in 2002 and was CEO for 15 years before founding Tiney.
Edd Read
(Co-Founder & CTO)Previously CTO and Co-Founder at graze.com where they worked for 9 years. Was also a technology, digital product and eCommerce consultant.
John Newbold
(Co-Founder & CPO)Founded 383, one of the UK's top Digital Product Studios. Also an active Angel Investor / Startup Mentor.
People progressing
Emily joined Tiney at the end of 2020 as a Sales Advisor and has since progressed in the growth team through to Onboarding Manager and now leads the whole process as Head of Customer Onboarding.
Marc joined back in 2022 as QA and registration Lead. With his incredible commitment and enthusiasm, it was evident that Marc was truly deserving of his promotion in Feb 2024 to Head of Quality.
Diversity, Equity & Inclusion at Tiney
Lucy Devine (Head of People)
- We know what our current diversity debt looks like and are planning where we want to get to. You can read more about it here: https://www.tiney.co/blog/life-at-tiney-diversity-equity-and-belonging
- We published a guide for our childminders on 'how to be an inclusive, anti-racist early educator'
- Our community of childminders are also working hard to show why D&I is so important in education: https://www.nurseryworld.co.uk/opinion/article/why-we-must-incorporate-diversity-and-inclusion-in-early-years-education
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