Account Manager, Lokalise

• Experience: A minimum of 3 years in quota-based account management, particularly in B2B sales of complex SaaS products
• Proven Success: A demonstrated track record of building and nurturing multi-level customer relationships with measurable success in achieving sales targets
• C-Level Selling: Ability to engage and influence C-level executives, driving strategic conversations and aligning solutions with their business objectives
• Drive business growth: Strong skills in identifying new business opportunities, with proven experience in contract negotiations and navigating complex legal discussions
• Organizational & Time Management Skills: Excellent ability to manage time effectively, prioritize tasks, and work collaboratively within a team environment

Desirable

• This team focuses on growing our relationships with existing clients and driving revenue growth through upselling, expansion and cross-selling
• As a key member of the team, you will collaborate with the Customer Success and Solutions Architect teams to help clients fully maximize the value of our solutions
• Together, we will strengthen customer satisfaction and loyalty, contributing to the continued success and growth of both our clients and Lokalise
• Build and Maintain Relationships: Cultivate and maintain strong, long-lasting relationships with strategic customers and key stakeholders across the United States, ensuring their satisfaction and success
• Drive Business Growth: Identify new business opportunities, generate expansion strategies, and lead negotiations for long-term contracts with a focus on achieving and surpassing sales quotas
• Customer Development: Monitor and support customer progress towards their goals, identify opportunities for expansion, and proactively address any potential risks to strengthen cooperation
• Consultative Sales Approach: Provide strategic advice to customers, challenging them to improve their internal processes and achieve better outcomes, ensuring they derive maximum value from our solutions
• Product Expertise: Develop an in-depth understanding of Lokalise’s product offerings and effectively align this knowledge with customer business goals, demonstrating clear return on investment (ROI)
• Cross-functional Collaboration: Work closely with internal teams, including Customer Success, Product, Finance, and Legal, to ensure customers receive comprehensive support and maximize their use of Lokalise’s solutions
• Escalation Management: Act as the primary contact for resolving any relationship or commercial issues that arise, ensuring quick and effective solutions
• CRM Management & Reporting: Utilize CRM and other tools to manage your account activities, track performance, and prepare accurate forecasts for renewals and expansion goals