Solutions Engineer, GoGuardian
$60-70k
+ Employee equity plan
EdTech software for K-12 schools
Open for applications
EdTech software for K-12 schools
501-1000 employees
Open for applications
$60-70k
+ Employee equity plan
501-1000 employees
Company mission
To transform education by helping schools implement, manage and understand technology.
Role
Who you are
- 2+ years of experience in a client-facing role with a technical focus, ideally within the SaaS industry (consulting, solution architecture, professional services, etc.); education technology experience highly preferred
- Strong background combining business acumen and technical expertise
- Excellent verbal and written communication skills; ability to create detailed documentation
- Proven ability to build rapport with both internal teams and client stakeholders
- Background in IT and/or network administration, including familiarity with Active Directory, Mobile Device Management, Group Policy, and SysAdmin functions
- B.S. in Computer Science, Engineering, or a related field
What the job involves
- As a Solutions Engineer at GoGuardian, you will work alongside our sales and customer experience teams as the ultimate product specialist and provide both pre- and post- sales technical guidance
- You will leverage your technical and people skills to help deliver customer solutions and become a trusted advisor in the process
- You should be highly self-motivated and extremely curious to learn more about GoGuardian’s products and the vast problems they can solve
- Technical Expertise: Develop a deep understanding of GoGuardian’s products, their capabilities, and their limitations
- Client Engagement: Participate in discovery calls to identify the customer’s technical landscape and determine plans for technical deployment
- Sales Support: Assist pre and post sales teams by addressing technical questions and objections, enhancing their presentations with your in-depth product knowledge
- Relationship Management: Build and maintain strong relationships with customers throughout the sales process and beyond
- Onboarding & Implementation: Support new and existing customers with onboarding, implementation, integration, configuration, and customization of our software solutions
- Problem Solving: Research and recommend new technical solutions to address client needs, acting as a go-to resource for troubleshooting and guidance
- Documentation & Communication: Provide detailed documentation and clear communication to internal teams and clients, ensuring everyone is aligned
Our take
GoGuardian provides filtering, classroom engagement and mental health tools for educators. This supports better classroom management, student engagement and online safety - without users having to rely on multiple platforms.
GoGuardian's product capabilities include real-time monitoring for students' device screens, a feature to identify at-risk students and single click tutoring support among others. The major questioning of the suite surrounds how student safety and privacy remain balanced, which is a challenge the company must continue to face.
Millions of students across over thousands of US school districts are served by GoGuardian's software. With schools increasingly turning towards digital education systems, the company continues to expand its services - for example with support for multi-platform school environments and a digital hall pass management system.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2021
$200m
GROWTH EQUITY VC
Apr 2014
$0.2m
ANGEL
Total funding: $200.2m
Company benefits
- Health insurance: 90% for you (100% HMO) and 50% for your dependents
- 401(k) retirement savings plan with company match
- Comprehensive time-off package, including flexible time off, sick time, 13 company holidays, quarterly wellness days, and a paid year-end holiday break
- 24 hours and 7 days a week, free confidential services include personal coaching, counseling, self-care apps, and much more!
- Employee stock option
- Company-supported growth
- Paid parental leave for up to 14 weeks
- Company paid short and long-term disability
- A fertility and adoption program to help you support your family needs
- Relax, recharge, and refresh with weekly yoga classes and guided meditation
Company HQ
El Segundo, CA
Leadership
Advait Shinde
(Co-Founder & Chair)Worked at Google as an engineer, helping to launch key products such as Google Pay (formerly Google Wallet). Co-founded GoGuardian as CTO in 2014, becoming CEO in 2017 and Chair in 2024.
Rich Preece
(CEO)Previously COO at LegalZoom, SVP and US GM of QuickBooks by Intuit, and Senior Marketing Manager for the Chicago Association of Direct Marketing.
Share this job
View 11 more jobs at GoGuardian