Senior Account Manager, Howspace
€55-73k
Digital facilitation platform
Be an early applicant
Digital facilitation platform
21-100 employees
Be an early applicant
€55-73k
21-100 employees
Company mission
To empower organizations to bring their people together to learn, collaborate, and arrive at decisions that drive progress.
Role
Who you are
- Proven experience driving upsell and expansion in B2B SaaS
- Solid consultative selling skills and executive-level communication
- Ability to manage complex accounts and multiple stakeholders
- Experience with sales frameworks Winning by Design, SPICED
- Strong forecasting discipline and CRM hygiene
- Curious, data-driven self-starter who thrives in a fast-paced environment
- Experience with L&D or collaboration platforms is an advantage
- Typically requires 4-6 years of experience in Account Manager or Customer Success Manager roles within the Saas industry
- Fluent skills in Swedish and English; additional languages are a benefit
- We value our diverse and inclusive workforce and encourage you to apply even if you don't meet 100% of the listed qualifications, but feel passionate and excited about the opportunity
What the job involves
- We’re looking for an experienced, Swedish & English speaking Account Manager to build strong relationships with our mid-market and enterprise customers while acting as a trusted partner
- With an NPS score in the excellent range of 50-69, our customers love the product - and your role will focus on driving upsell and expansion to deliver even more value
- You'll be growing revenue across a portfolio of existing customers through upsell and expansion
- Building trusted relationships with senior stakeholders (HR, L&D, Transformation, C-level)
- Identifying and closing expansion opportunities with Customer Success and Product teams
- Understanding customer needs, priorities, and decision processes to drive growth
- Forecasting expansion revenue accurately and managing clear close plans
- Partnering with Marketing to create customer stories, case studies, and references
- Sharing structured feedback with Product and Customer Success to improve adoption
Our take
With major clients including the United Nations, Howspace is a platform for companies who want to develop more digital engagement with their employees, especially in the remote and hybrid working world. With tools that help with company learning and education into its values and mission, change management, and strategic planning, Howspace unifies what is often a collection of unconnected tools.
As a more formalised and focused version of Slack, Howspace distinguishes itself in a crowded remote work tool marketplace with the use of background AI, helping to scale and facilitate remote interactions. Its various uses also help with employee onboarding and learning sessions, bringing a sense of unity to the remote work world.
Howspace was an early proponent of remote work culture and continues to release new products such as Steps, in 2022 a decision democratisation feature. Its founding dates back to 2008 so it’s no wonder that it took nine years to reach seed funding. As technology has caught up with its aspirations, Howspace received a total sum of $16.5 million between 2017 and 2021, when the remote work boom really took off.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2021
$14m
SERIES A
Feb 2020
$1.8m
CONVERTIBLE
Total funding: $19.4m
Company HQ
Kamppi, Helsinki
Leadership
Ilkka Makitalo
(Co-Founder & CPO)Currently Private Investor at Treamer. Previously Chairman at Humap Ltd.
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