Application Support Engineer, Honeycomb

Team Lead

$150-185k

MongoDB

AWS

GCP

Python

Bash

Node.js

Splunk

Azure

Datadog

Angular 14+

Senior and Expert level

Chicago

3 days a week in office

Computer vision & AI-powered real estate insurance

Be an early applicant

Computer vision & AI-powered real estate insurance

101-200 employees

FintechB2BArtificial IntelligenceMarketplaceInsuranceComputer Vision

Be an early applicant

$150-185k

MongoDB

AWS

GCP

Python

Bash

Node.js

Splunk

Azure

Datadog

Angular 14+

Senior and Expert level

Chicago

3 days a week in office

101-200 employees

FintechB2BArtificial IntelligenceMarketplaceInsuranceComputer Vision

Company mission

To bring simplicity and transparency to real estate insurance.

Job

Company

Role

Who you are

2+ years of experience in a leadership role of a mid-sized support engineering team
5+ years of experience in technical support or engineering
Proven ability to lead troubleshooting efforts, analyze root causes, and implement long-term fixes
Experience with a logging tool such as DataDog or Splunk
Familiarity with NoSQL databases such as MongoDB
Familiarity with a cloud service such as GCP, AWS, or Azure
Excellent leadership, organizational, and communication skills, with a demonstrated ability to influence and inspire teams
A track record of driving process improvements and delivering results in fast-paced, dynamic environments

Desirable

Knowledge of Angular or similar frontend frameworks, plus backend experience in Node.js
Basic scripting abilities in Python, Bash, or a similar language
Customer-obsessed mindset with the ability to balance technical depth with business priorities

What the job involves

As the Application Support Engineering Team Lead, you will build, guide, and mentor a team of Application Support Engineers while also serving as a senior point of contact for technical issue resolution
You’ll ensure that both internal teams and external customers receive exceptional support, while driving operational excellence and knowledge-sharing across the organization
Lead & Mentor: Manage and support a team of Application Support Engineers, fostering professional growth through coaching, feedback, and ongoing development
Drive Resolution: Oversee the triage, assignment, and resolution of production issues
Ensure that bugs are swiftly addressed by the right stakeholders, while maintaining accountability and visibility until resolution
Optimize Processes: Own and refine support workflows to improve efficiency, reduce resolution times, and elevate the customer experience
Collaborate Cross-Functionally: Partner closely with various internal stakeholders to prioritize critical issues and improve product stability
Ensure Quality Documentation: Guarantee your team maintains thorough and accurate documentation of troubleshooting steps, resolutions, and post-mortem learnings
Champion a Customer-Centric Culture: Set the standard for clear communication, empathy, and professionalism when interacting with internal stakeholders and customers

Our take

With many real estate insurers relying on a generalized approach, homeowners and landlords often have to pick up the slack when it comes to complex and serious claims. Plus, insuring properties against rising costs in the US means many insurers simply won't cover a large portion of homes.

Honeycomb Insurance aims to remedy these real estate coverage issues using AI and computer vision to quantify insurance claim costs. It analyzes aerial photographs of building roofs and street-level shots to analyze quality and risk, thus removing the need for expensive physical inspections. This means the company can accurately underwrite risks in a fraction of the time, and deliver a better service to more consumers.

The value of its offerings is reflected in its expansion to 18 states, now covering over 60% of the US population and insuring more than $35B in assets. And substantial funding is fueling its growth into new insurance markets and accelerating its AI-powered technology, as the company continues to scale its impact in the commercial real estate insurance space.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Trustpilot (4.4)

Company

Funding (last 2 of 3 rounds)

May 2024

$36m

SERIES B

Jan 2022

$15.4m

SERIES A

Total funding: $54.7m

Company HQ

East Garfield Park, Chicago, IL

Leadership

Itai Ben-Zakai

(Co-Founder & CEO)

Previously an Advisor at IT-Farm VC and SafeDK. Was also Co-Founder and CEO at Comprendi, and a Senior Director at Quin Street.

Nimrod Sadt

(Co-Founder & CTO)

Previously Co-Founder and CTO at HotelRatePRO. Was also Senior Application Development Engineer at Applied Materials and a Software Engineer at Intel Corporation.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 5 more jobs at Honeycomb