Customer Care Consultant Portal Support, Motorola Solutions

• A new graduate with a Bachelor's degree OR a Candidate with a minimum of two (2) years experience in customer service/support
• Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result
• Strong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customer’s issue
• Strong determination in the face of challenges, Volume is constant and consultants must answer every call without hesitation. Our customer’s count on dependable and reliable support
• Strong verbal and written communication skills
• Exceptional interpersonal skills required
• Experience with Salesforce (Service Cloud)

Desirable

• The Portal Support team is the primary point of contact for customers (internal and external) that are experiencing technical issues with various Motorola Solutions Portals
• Call types include troubleshooting technical issues as it relates the Portals used by our Customers and Partners
• Hours of operations are from 7am-6pm CST, with phone support from 8am-5pm, Monday-Friday
• Troubleshoot and resolve customer system and access issues through cases or phone calls
• Salesforce Case Management
• Chat Support
• Network with internal business partners in order to resolve a customer’s issues
• Perform user setups as it relates to Portal access
• Exercise multi-tasking skills when managing multiple systems and applications during customer interactions
• Analyze and resolve moderately complex system issues
• Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions
• Recommend continuous process improvements within the team