Senior Product Design Manager, Gusto
Core Experiences
+ Equity
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
+ Equity
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 8+ years' Product Design experience, with at least 3 of those years being in management roles. Ideally you’ve worked on enabling simple, easy to use experiences in complex domains like payroll, benefits, finance or banking, etc
- A track record of upleveling direct reports and raising the bar for design quality within an organization
- A proven track record of designing great UX for complex workflows and crafting end-to-end experience visions and frameworks, while showcasing an iterative approach toward execution
- A customer-focused mindset and can speak to the impact of the experience they’ve shipped in tangible terms the business understands
- Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work.You’ve built great relationships with cross functional collaborators and know how to model this for your team
- Communication and collaboration skills that enable you to explain the impact of your work, tradeoffs you’ve made, lessons learned, and design rationale, and generate alignment and enthusiasm across the company
- Ability to embrace ambiguous situations as opportunities to add clarity
- A builder who loves being hands on crafting high quality, high impact solutions directly and through pairing with more junior team members:
- Systems thinking experience, including using and contributing to a Design System and designing with a Platform-first approach
- Strong UX craft — you can break down complex experiences and design with consideration for all touchpoints
- Ability to explain the impact of your work, tradeoffs you’ve made, lessons learned, and design rationale
- Strong understanding of common web patterns, foundations, and the ability to discern when to innovate versus adopt existing standards
- Passion for Gusto’s mission and the impact we can have on the world
What the job involves
- Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees
- We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto
- We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference
- We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful
- Read more about Design at Gusto
- As a Product Designer Manager for our Core Experiences platform, you’ll be responsible for operating in a player-coach capacity, responsible for designing and building our core experience platform including: common experiences like the employee lifecycle, reporting, roles and permissions, communications platform, and more
- This role will also cover part of our senior leadership responsibilities while our design lead is on a parental leave, and will be our acting design lead at the senior quartet level, stewarding our design vision across the Platform
- During this leave, you will have five direct reports who you will work collaboratively with to build cohesive, simple user experiences that scale
- As a senior design leader, you will also have the opportunity to work closely with our Principal Designer, stewarding a lot of the design vision across our Platform
- Although your primary job is to empower your team and align with key cross functional partners in product management and engineering, you will also take on projects as an individual contributor to build deep domain expertise and unblock your team
- Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems and identify key opportunities for the customer and our business. You’ll be the design representative on the senior quartet
- Empower a small deal of product designers, creating the conditions for them to do work they’re proud of and that serves the needs of our customers
- Craft the end-to-end journeys and develop frameworks and principles that can be used to help align our teams on the right experiences
- Collaborate with other key teams and stakeholders at Gusto such as Legal, Compliance, Risk Operations, Customer Support, and other various product owners
- Ensure that proposed solutions are customer-informed through research, data, and insights from our Customer Support team
- Balance an iterative approach and urgency to solve customer pain with ensuring that short term improvements ladder up to long-term vision and meet a high bar for the customer experience
- Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive
- Design and advocate for cohesive experiences. through the use of Workbench, our Design System, and other platform capabilities
- Speak clearly to tradeoffs and the “Why” behind design decisions in terms non-designers can understand and participate in
- Collaborate with designers and design leaders on other teams to develop cohesive solutions for shared problems
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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