Account Manager, Zipline

$83.3-150k

Canada: $78,700 CAD - $141,600 CAD + Stock Options

Mid and Senior level

Remote from Canada, US

More information about location

Communications and task management solution

Job no longer available

Communications and task management solution

101-200 employees

HealthcareRetailB2BLogisticsTransportDronesSaaSDelivery

Job no longer available

$83.3-150k

Canada: $78,700 CAD - $141,600 CAD + Stock Options

Mid and Senior level

Remote from Canada, US

More information about location

101-200 employees

HealthcareRetailB2BLogisticsTransportDronesSaaSDelivery

Company mission

To transform how retail operates by making it easier for employees to do their jobs.

Job

Company

Role

Who you are

Only seeking self-starters that are independent thinkers and an extrovert who loves building and developing relationships with others!
4+ years managing accounts in a B2B SaaS environment, ideally with retail as a vertical
Preferably, experience in Retail, either in Stores or in Headquarters
Ability to effectively communicate, present, influence, or befriend all levels within an organization
Outstanding listening and writing skills. A keen ability to translate complex concepts into simple and intuitive communication
Team player with excellent collaboration skills to build relationships across the company -- both ours as well as our customers
A strong track record for managing relationships and supporting their onboarding efforts
Demonstrates work behaviors such as self-motivation, dependability, and dedication
A willingness to travel
Highly organized

What the job involves

The Account Manager fills a critical role within Retail Zipline. This person is responsible for managing the ongoing customer relationship and helping to maintain high levels of customer satisfaction
Manage to onboard new customers and ensure a successful Zipline launch to their users
Ensure ongoing customer success through advising on best practices and continuous improvements
Understand each customer’s internal culture, politics, and organizational structure to best influence decision-making and lay the foundation for strong, long-lasting relationships
Educate customers on new features, enhancements, bug fixes, and other relative Zipline news
Act as the central point of contact and be the voice of the customer within Zipline
Look for additional opportunities for using Zipline products within customer organizations
Assist customers in establishing business cases and budgets to ensure annual renewals as well as up-sell opportunities
Help customers determine usage, ROI, and other stats that can be used internally and externally
Establish reference relationships throughout the customer’s organization and manage reference activities
Work with marketing to construct case studies, customer video clips, quotes, and other marketing/sales tools leveraging our customer success stories

Our take

Zipline is a communication and task management platform that helps business HQs across a range of industries to communicate with their field teams. In the modern digitizing landscape, its tools empower staff to increase productivity and boost morale by providing agile communication and engagement solutions, granting the ability to relay true and timely information where it needs to be.

The platform ensures that all communication channels are simplified into a single system. This means employees don't have to coordinate information from different sources - avoiding the loss of, or failure to prioritize, crucial information.

Zipline counts a host of national chains amongst its client base, including Sephora, L.L.Bean, Gap, Hy-Vee, Lush Cosmetics, TOMS and Torrid. As the first solution on the market to combine communication and task management, the company cemented itself as a must-have tool for many businesses, and continues to add more and more different industries to the list of those it serves.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-8% employee growth in 12 months

Glassdoor (4.7)

Company

Funding (2 rounds)

Mar 2021

$30m

SERIES B

May 2019

$9.6m

SERIES A

Total funding: $39.6m

Company benefits

Dental and vision plans
Wellness allowance
401k plan
Computer accessories and office set up
Education stipends
Work from home opportunities
Health insurance

Company HQ

Outer Sunset, San Francisco, CA

Leadership

Jeremy Baker

(Co-Founder)

Experienced Founder and Software Developer, having set up MightyHive and worked at Yahoo! as a Senior Prototyper.

Melissa Wong

(CEO & Co-Founder)

Previously worked for 3 years at Horn Group, holding various Sales and Account Management roles. Prior to that, she managed Corporate Communications at Old Navy.

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