Customer Success Enablement Manager, Canary Technologies
$95-105k
Providing hospitality technology
Open for applications
Providing hospitality technology
101-200 employees
Open for applications
$95-105k
101-200 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- 2–4+ years in Customer Success, Enablement, or a similar role
- Proven experience building training, playbooks, or enablement content for customer-facing teams
- Strong presentation and communication skills; able to engage and inspire teams
- Excellent facilitation and workshop leadership skills
- Strong project management skills with the ability to prioritize and execute effectively
- Familiarity with CS methodologies and tools (e.g., Gainsight, Salesforce, customer health scoring)
- Highly organized, analytical, and comfortable in a fast-paced startup environment
- A collaborative, proactive mindset with a passion for helping others succeed. Self-starter who thrives in a dynamic, often ambiguous environment
What the job involves
- We’re seeking a proactive and driven Customer Success Enablement Manager to join our growing team
- In this role, you’ll be instrumental in designing and delivering the training, tools, and processes that empower our CS organization to deliver exceptional customer experiences at scale
- As an Enablement Manager, you’ll support our Customer Success team and work closely with Sales, Product, and Marketing teams to ensure consistent messaging, impactful onboarding, and continuous learning across the organization
- Your efforts will directly influence team performance and customer value, establishing you as a key player in shaping the future of how Canary enables success for both our people and our customers
- Design, deliver, and manage onboarding programs that ramp new CS team members quickly
- Create and run workshops, product demos, and skills training to improve CS effectiveness
- Develop ongoing enablement initiatives to keep the team sharp as products and processes evolve
- Build and maintain playbooks, best practice guides, enablement videos, and internal documentation
- Partner with CS leadership to create scalable resources that improve team performance
- Help scale a global CS organization by tailoring enablement programs to fit local contexts while maintaining consistency worldwide
- Own new hire/team tooling and best practices, ensuring smooth access, documentation, and training
- Optimize CS processes, workflows, and tools (e.g., Notion, Gainsight, Gong, Salesloft, etc)
- Measure the impact of enablement programs and continuously refine based on feedback and data
- Drive innovation by embedding AI into team workflows, helping the CS team work smarter and deliver more value
- Collaborate with Product, Marketing, and Sales teams to ensure CS messaging is consistent, accurate, and up to date
- Champion knowledge-sharing and foster a culture of continuous learning within the CS org
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionizing the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorization solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by F-Prime Capital, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
SoMa, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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