Operations Manager, Suvera

• 3-4 years of experience in Operations, Project Management or related areas working with data
• You’re a highly capable generalist who thrives on solving complex problems and ensuring operational excellence
• You have experience taking ownership of projects and challenges, working both independently and collaboratively to drive results
• A background in creating data insights and metrics that aid process improvement - able to take a project from concept, through planning and implementation, and into execution as an operational process
• You are confident in using BI tools to analyse data and have a good understanding of using data, building dashboards and forming conclusions from data
• You love to make things better, and you’re a natural idea generator. You can turn those ideas into scoped pieces of work, and you’ve played a part in many successful projects or initiatives
• Excellent communication and collaboration; you can work with colleagues across an organisation to solve problems, and get things done
• You have some experience using device management software, eg. JumpCloud, Microsoft Intune, Hexnode
• You enjoy managing a varied workload and you know how to prioritise effectively to get the right things done for your team and the business
• You thrive in a fast-paced and dynamic environment, comfortably adapting to changing priorities and handling challenging situations

Desirable

• We’re looking for an Operations Manager to join our small but exceptional Operations team
• This role will report into Head of Operations
• On your best days, you’ll make an impact by supporting our Care Team to deliver world class patient care as well as working with our Customer Success, Platform and many other teams to optimise our processes and ways of working
• You will lead on projects to improve service efficiency and assist them with the day-to-day work the Operations team needs. This means delivering on tight timescales, monitoring any operational issues raised from the team and working to maintain and improve safety and efficiency of care for our patients
• On your toughest days, you may vent about the challenges and endless problems to solve, but that opportunity will fuel you and the mission ahead will feel nothing short of ambitious
• You will see and feel the impact of all your hard work and most of all, you’ll be part of a team that supports one another and takes their work, but not themselves, seriously
• Join us on a mission to keep people in good health no matter where they are in the world
• Partner cross-functionally on operations projects that result in identifying opportunities, or opportunities to automate, or otherwise simplify core process and become more efficient
• Acting as a key problem-solver and escalation point across the business, tackling operational challenges as they arise
• Identifying inefficiencies, optimising workflows, and implementing scalable processes to support company growth
• Proactively identify areas for improvement and contribute to operational enhancements
• Identify, highlight and problem solve concerns or issues affecting patient care, operational and business efficiency within the internal team
• Lead on scheduling and planning of patient care team workforce and workload, as well as identifying potential variations in workload and raising ideas on how to solve workload issues
• Lead on strategic projects in partnership with Client Success to ensure that we can effectively deliver contracts and maintain good communication and access between our Partners and Patient Care Team
• Independently provide support to the Care Team and Care Operations Team in most areas assigned
• Complete the duties with limited oversight or supervision to get the job done
• Lead on technical operations projects, device roll out, management and IT support to ensure the Care Team can carry out their work
• Owning and improving key administrative processes to keep Care operations running smoothly