Customer Success Manager, Flexera
IT management solutions
Open for applications
IT management solutions
1001+ employees
Open for applications
1001+ employees
Company mission
To maximize the value of technology for the world's tech buyers and sellers.
Role
Who you are
- 3+ years in Customer Success, Technical Account Management, or Cloud Consulting for enterprise clients
- Understanding of FinOps principles, cloud economics, and Kubernetes/container orchestration
- Ability to bridge technical and business conversations; strong executive communication skills
- Proven track record of driving adoption and delivering measurable business outcomes
- Familiarity with tools like Spot Ocean, AWS/GCP/Azure cost management, and FinOps frameworks
- Outcome-driven, customer-centric, and proactive problem solver
- Comfortable working cross-functionally and influencing stakeholders at all levels
- Experience with CRM and CS platforms (Salesforce, Gainsight) and cloud monitoring tools
What the job involves
- As a Customer Success Manager (CSM) specializing in Cloud Cost and Spot Ocean, you will be the strategic advisor and trusted partner for enterprise customers optimizing cloud costs and leveraging Spot Ocean for Kubernetes infrastructure
- This role combines technical expertise, business acumen, and relationship management to drive measurable outcomes for customers while ensuring adoption and expansion of our solutions
- You will own a portfolio of high-value accounts, guiding them through their cloud optimization journey - from initial onboarding to achieving long-term FinOps maturity
- You’ll collaborate cross-functionally with Sales, Solutions Engineering, and Product teams to deliver exceptional customer experiences and maximize value realization
- You will play a critical role in helping organizations reduce cloud costs, improve operational efficiency, and scale Kubernetes environments seamlessly. By combining technical expertise with strategic guidance, you’ll empower customers to achieve their business objectives while driving growth for our FinOps and Spot Ocean solutions
- Help customers implement FinOps best practices and optimize cloud spend using Spot Ocean
- Conduct regular business reviews to align on KPIs, cost savings, and operational efficiency
- Serve as the primary point of contact for strategic accounts, ensuring renewals and identifying expansion opportunities
- Proactively manage risk and develop mitigation strategies to prevent churn
- Educate customers on Spot Ocean capabilities, container orchestration, and automation for cloud cost optimization
- Translate technical concepts into business outcomes for both technical teams and C-level stakeholders
- Partner with Sales on upsell/cross-sell opportunities and with SEs on technical validation
- Coordinate with Product teams to provide customer feedback and influence roadmap
- Act as a FinOps advocate, sharing best practices and guiding customers toward operational excellence
- Lead enablement sessions and contribute to internal knowledge-sharing initiatives
Our take
Flexera is an IT solutions company for businesses looking to maximize the potential of their technology investments. Spun out of legacy company InstallShield dating back to 1987 and its leading software product Flexnet Manager, Flexera offers a range of solutions including IT asset management, IT visibility, and cloud migration.
It’s the latter that in the present day seems to be the most popular product from not only Flexera, but competitors too. Flexera was cited in the summer 2022 by Information Services Group as a global leader in hyperconverge infrastructure solutions (HCI) systems, that uses cloud computing as a basis for its build.
The company has been a shapeshifting entity on the market for decades now, with a flexible range of services that in 2023 include the Flexera One FinOps, a solution for the strengthening of cloud central teams. Flexera also saw a buyout by private equity firm Thoma Bravo to the sum of $2.9 billion in 2020. And since then has gone on acquisition spree of its own. Now the company boasts 50,00 customers worldwide and has offices across the globe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2013
$15.6m
SERIES D
Sep 2010
$25m
SERIES C
Total funding: $62.1m
Company benefits
- Competitive pay
- Retirement and employee investment program
- Health and wellbeing
- Student loan debt relief and tuition reimbursement
- Competitive time off, hybrid work and new-parent support
- Connection through ERGs, giving and celebration
Company HQ
Addison Township, Itasca, IL
Leadership
Jim Ryan
(CEO & President)Jim has been at Flexera since 1998, joining the team as a Senior VP of International Sales & Operations. Since then. he has held a number of roles, becoming CEO in 2016. He is also the co-founder of the Do Great Thing Initiative.
Elizabeth Lages
(Chief People and Culture Officer)El joined Flexera in 2004 as a VP of Telebusiness and Channel Sales (North America), since then she has held a number of roles and became Chief People and CUlture Officer in 2021.
Chris B. Andersen
(CFO)Prior to joining FLexera in 2025, Chris served as the CFO at Acquia for 7 years. He was also a VP of Finance at Akamai Technologies for 6 years and a VP of Finance & Chief Accounting Officer at Progress Software for 1 year.
Becky Trevino
(CPO)Becky previously worked at Snow Software in Various VP Product roles until it was acquired by Flexera in 2024. Prior to this, she spent 6 years at Rackspace in various roles, including Senior Director of Product Marketing.
Brian Shannon
(CTO)Prior to joining Flexera in 2021, Brian was the VP of Platform Engineering at ServiceNow. He also held VP roles at GE HEalthcare and API Healthcare.
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