Operations Manager, Ownwell
4-5 days a week in office
Online property tax appeals
Open for applications
Online property tax appeals
21-100 employees
Open for applications
4-5 days a week in office
21-100 employees
Company mission
To make the costs of real estate ownership more clear and equitable.
Role
Who you are
- The ideal candidate is familiar with business operations and has demonstrated excellent leadership skills
- They have an analytical mind, outstanding cross-functional skills, can thrive in ambiguity, and have experience with process improvement
What the job involves
- As Ownwell's Operations Manager, you'll lead a team of talented individuals to ensure our client's property tax appeals are given the individual care and attention they deserve to get the best possible results
- This includes establishing scalable market operations with the objective of increasing win rates and customer savings while completely eliminating drops
- It also involves helping your team establish new processes to improve efficiency and innovation relative to their respective process paths
- Supervise a team of Operations Analysts
- Lead the Post-filing portion of the 3x weekly team meetings to capture wins and opportunities
- Delegate team workload and monitor progress
- Ensure all Filed appeals have hearing dates received by the County and scheduled in Opsite
- Manage Reschedule requests by facilitating communication between the County and the PTCs
- Monitor Docket view daily and reach out to PTCM for unassigned dockets to assign to a PTC
- Ensure County Evidence is submitted by deadlines outlined on the Ops calendar
- Ensure County Evidence due from the County is available in Opsite for PTC review. If not available 14-days out from the hearing, confirm that request for evidence is sent
- Confirm that results are processed quickly via email and mail & Board Orders are uploaded to Opsite so that the invoicing process can begin
- Build out and maintain protest and conclusion code status tracking in Opsite
- Oversee Exemptions workflows and drive innovation to reduce manual processes
- Action Task Center Kickbacks from Abacus
- Manage NOV document processing
- Manage Tax Statement / Receipt document processing
- Hold team accountable for processing mail in Google Drive (including Question mail), constantly seeking opportunities to insert automation and decrease manual workload
- Drive metrics relating to Post-filing work processes
- Review Zendesk and Groove tickets and assign to teammates accordingly
- Come prepared to all meetings with updates, questions and concerns
- Maintain collaborative communications with direct reports, peers, managers and cross-functional partners
- Document post-filing processes for all states where Ownwell is operable and ensure documentation is circulated to appropriate internal stakeholders
Our take
The real estate industry has been historically slow to adopt new technologies, however in more recent years many real estate companies have become keen to incorporate new tech into their business operations. This is good news for proptech companies like Ownwell, a platform offering users the services of tax experts to help appeal their property taxes.
Appealing real estate tax has historically been the preserve of those with the time and resources to file informed, well-constructed cases, but Ownwell (previously known as realAppeal) opens up the opportunity to anyone - saving users on average over $1000. The company sets itself apart from the competition with its platform's ease of use, taking under 5 minutes to sign up and register for the property value assessment, and boasting no upfront costs.
Overall, Ownwell has saved its users millions of dollars. The company has a presence in several states and has raised good levels of funding that are cited to accelerate hiring across the business and further its position at the head of the tech-enabled tax protest space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
93% employee growth in 12 months
Company
Company benefits
- Entrepreneurial Culture: Own your career; we are here to support you on your journey
- Flexible PTO: We believe in giving you the flexibility to own your time off. In addition to flexible time off, you get 11 company holidays. We offer the last week of the year to recharge and reset
- Comprehensive Health Benefits: We care for you and your family’s health, as reflected in our benefits coverage
- Licensing and Renewal: As applicable complimentary real estate and tax consulting licensing and renewal
- Learning Stipend: Learning support through a $1,000 stipend per year to enable investing in your individual learning needs
- Support Parental Journey: We offer up to 16 weeks of fully paid parental and bonding leave to support your journey as a new parent
Company values
- Customer Obsession: Everything starts and ends with our customers. Ownwellians serve them and work vigorously to earn and keep their trust via effective communication and providing the best possible results
- Take Ownership: Ownwellians act in the best interests of the company, and as such, we proactively look for avenues to improve both ourselves and the company. We recognize that meeting goals and deadlines are vital to our success. As a result - we hustle, are resilient, exhibit grit, and we never say, 'that's not my job'. Additionally, we continuously and constructively challenge the status quo to ensure we are operating at the highest possible levels
- Do the Right Thing: We act with integrity. We expect the highest possible standards of ethical business conduct. We set the bar that high for practical as well as aspirational reasons. Respect for our customers, for the opportunity, and for each other are foundational to our success. If you see something that you think isn't right — Speak up
- Go Far Together: Ownwellians cultivate an environment of highly effective, extraordinary people pursuing ambitious common goals. We foster collaboration, embrace diversity, support sharing, and discourage politics. We hire and develop team members to ensure we have superstars in every position. We win together and continuously strive to help others succeed
- Constructive Communication: Ownwellians embrace a culture of rapid innovation and continuous improvement. We encourage creativity, experimentation, and the exploration of new ideas. By pushing boundaries, taking risks, and challenging the status quo, we drive meaningful change and deliver exceptional value to our customers
Company HQ
Old West Austin, Austin, TX
Articles
Leadership
Colton Pace
(Co-Founder & CEO)Previously an Investment Analyst at Vulcan Capital, an Investment Associate at Madrona Venture Labs, and an Investor at Fika Ventures.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 9 more jobs at Ownwell