Product Support Engineer, PsiQuantum
$150-175k
+ Equity
Office located in Palo Alto, CA
Quantum computer builder
Job no longer available
Quantum computer builder
501-1000 employees
Job no longer available
$150-175k
+ Equity
Office located in Palo Alto, CA
501-1000 employees
Company mission
To build and deploy useful, fault tolerant quantum computers.
Role
Who you are
- This work will involve working closely with the quantum application software team to help understand the software, how it is expected to be used and get a deep understanding of how the various packages interoperate with other teams and integration points
- Bachelor's degree (or equivalent) in computer science, information technology, or engineering
- At least 2-3 years of previous quality assurance on customer facing solutions
- Fluent in Python, comfortable in containerized environments
- Experience using traditional RDMS (Postgres, MySQL, etc.)
- Knowledge of Cloud Service offerings and common integrations (AWS, GCP, Azure, etc.)
- Deep knowledge of quality assurance terminology, methods, and tools
- Excellent analytical, problem-solving, and decision-making skills
- Demonstrated knowledge of testing best practices, version-control procedures, and defect management processes
- Knowledge of the following preferred, but not required
- Kubernetes concepts and operation
- Experience working within HPC environments
What the job involves
- The primary role of this Product Support Engineer role is to build out processes for ensuring quality throughout our software delivery pipeline and to identify and resolve issues that users have reported in a structured manner
- This work will involve working closely with the quantum application software team to help understand the software, how it is expected to be used and get a deep understanding of how the various packages interoperate with other teams and integration points
- Analyze developer and customer feedback, relay design, reliability, and maintenance concerns to the engineering team responsible for product development
- Support external customers to conduct testing, training, documentation on new product introduction
- Document quality assurance activities with internal reporting and audits
- Establish and periodically refine standards, introducing necessary enhancements, and formulate comprehensive testing protocols
- Identify training needs and ensure adoption
- Investigate product complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
- Monitor risk-management systems, and use logs to identify and report recurring issues to management and development teams
- Work cross functionally with members of product, engineering, and design teams
- Keep documentation and operational guidelines up-to-date
- Use agile development methods, following best practices and continuous learning
- Work collaboratively across different time zones, using Slack and other communication tools for effective coordination (document sharing, merge requests, etc)
Our take
Quantum computing will change the world more than any other imminent technological development, and PsiQuantum sits at the forefront of the charge to build the first quantum computer that will actually work.
The company is unique for the scale of their ambitions. Rather than focusing on what they term “intermediate milestones” like building smaller proof of concept systems, PsiQuantum builds the first large-scale, error-corrected computer, using photonics to deliver over 1,000,000 qubits (current quantum machines have yet to cross the 1,000 qubit mark).
There are plenty of companies building quantum computers, including the likes of IBM and Google, but these prototypical machines lack the size to correct errors, making them exponentially less useful than what PsiQuantum aims for. While other companies operate in the same sphere, PsiQuantum is unequivocally a leader in its field, founded by world-class academics and recently securing $1B in funding, making it the largest funding round for a quantum computing startup.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2025
$1bn
GROWTH EQUITY VC
Jun 2024
$125m
CONVERTIBLE
Total funding: $2.7bn
Company benefits
- Financial & Retirement: 401(k) with company match, equity grants, and access to financial wellness tools and planning resources.
- Health: Competitive health coverage for you and your dependents that go beyond your standard medical, dental & vision.
- Wellness: $200 quarterly health reimbursement, 12 therapy + 6 coaching sessions with Modern Health for you and depndents, and annual membership to Care.com.
- Time Off: Discretionary Time Off (DTO) for full-time employees in addition to federal holidays and an end-of-year company shut-down.
- Family Leave: 12 weeks of paid parental leave with the support of a dedicated leave consultant.
- Flexible WOrk: Work in office, hybrid, or remote depending on your team and location.
Company HQ
Palo Alto, CA
Leadership
Jeremy O'Brien
(Co-Founder & CEO)Prior to founding PsiQuantum, researched and taught at universities across the world, including Bristol, Stanford, Osaka, Sydney and Queensland.
Mark Thompson
(Co-Founder & Chief Technologist)Previously worked as an R&D Engineer at Toshiba and was a research fellow at the University of Cambridge. Is currently a Professor of Quantum Photonics at Bristol University as well as Chief Technologist at PsiQuantum.
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