Inside Sales Representative, Tucows
$56-60k
OTE
$44-48k
BASE
Base salary $42,000-$45,000 CAD for Canadian residents with OTE of $12k. OTE is variable and dependent on individual performance and other factors
More information about location
Keeping the internet open and connected
Be an early applicant
Keeping the internet open and connected
501-1000 employees
Be an early applicant
$56-60k
OTE
$44-48k
BASE
Base salary $42,000-$45,000 CAD for Canadian residents with OTE of $12k. OTE is variable and dependent on individual performance and other factors
More information about location
501-1000 employees
Company mission
To make the Internet better by helping people access the open Internet, narrowing the digital divide, and supporting fairness and equality.
Role
Who you are
- We're looking for a self-motivated and goal-oriented individual who thrives in a fast-paced, customer-focused environment
- Experience: At least 2 years of experience in an inside sales or similar customer-facing sales role (experience in telecommunications, retail, or B2B sales is preferred)
- Proven Track Record: Demonstrated success in meeting or exceeding sales targets or quotas in previous positions
- Education: High school diploma or equivalent is required. Post-secondary education in Business, Marketing, Communications, or a related field is an asset, but not mandatory if you have relevant sales experience
- Communication Skills: Excellent interpersonal, verbal, and written communication skills, with an ability to clearly convey product information and value to customers
- Analytical & Problem-Solving: Detail-oriented with strong analytical and problem-solving abilities, and a proactive “get things done” approach to overcoming challenges
- Adaptability: Able to think on your feet and adjust your communication style to different customers and situations, thriving in a dynamic environment
- Customer Focus: A customer-centric attitude with a passion for delivering exceptional service and ensuring a positive experience for every client
- Accountability: High level of accountability and personal drive, evidenced by consistent follow-through on leads/tasks and a reliable, results-driven work ethic
- Technical Proficiency: Tech-savvy and comfortable using CRMs and similar software; experience with tools like Amazon Connect (Cases), HubSpot, and Google Workspace (G-Suite) is a plus
- Teamwork: A collaborative team player who can work effectively with colleagues and is open to coaching and feedback to continuously improve
- You will work from a home office setting. A reliable high-speed internet connection and a quiet, distraction-free workspace are required to handle customer calls and online chats effectively
What the job involves
- Our Inside Sales Representatives are the first point of contact for potential customers interested in our high-speed internet services, mobile services, and value-added services
- Customers typically reach out via inbound phone calls or online chats to inquire about setting up new service, request information on plans, pricing, and features
- In this role, you will confidently build rapport with consumers, explain how our internet, mobile, and value-added services can benefit them, and guide them through the sign-up process, ensuring their needs are met while providing a high level of customer service
- This role is more than just hitting sales numbers—it’s about educating, connecting, and creating a positive first impression of our brand. Your conversations will directly shape how potential customers perceive us
- Achieve sales quota: Consistently meet or exceed monthly sales goals and performance metrics through effective inbound sales techniques and proactive follow-ups
- Deliver exceptional service: Provide an extraordinary customer experience in every interaction, addressing questions and concerns with a friendly and helpful attitude so that customers feel valued and well-informed
- Respond to inbound inquiries: Promptly answer incoming calls and live chats from consumers seeking internet service, providing clear information about our products, pricing, promotions, and installation processes
- Place orders and schedule installations: Assist customers in selecting the right internet (and optional mobile) plans, place their orders, and coordinate installation appointments or service activations
- Update customer records: Thoroughly update lead status, customer records, and interaction notes in our CRM after each contact
- Follow up on leads: Make outbound follow-up calls and/or send emails to sales leads (prospective customers who have expressed interest), answer any additional questions, and encourage them to sign up for our services
- Continuous learning: Maintain up-to-date product knowledge of our internet, mobile, and value-added service offerings and continuously improve your sales skills and industry knowledge to better serve customers
- Monday to Friday, with general working hours falling between 8:00 AM – 8:00 PM EST. You will typically work an 8-hour shift within this window (for example, 8am–4pm or 12pm–8pm ET), though shift assignments may vary
- All necessary software and tools will be provided; you will use CRM’s (such as Amazon Connect/Cases and HubSpot) as well as G-Suite/Google Workspace applications for communication and record-keeping on a daily basis
Our take
Tucows is dedicated to keeping the internet open, accessible, and connected. The company operates through three subsidiaries; Tucows Domains, the world's second-largest domain registrar and reseller; Ting Internet, a high-speed fiber internet provider; and Wavelo, a telecome SaaS platform for communication service providers. Together, these businesses for a robust ecosystem supporting internet infrastructure worldwide.
The company's technology helps hundreds of thousands of companies around the globe, and its services have earned multiple awards for innovation and reliability. And in recent years, Tucows has experienced substantial growth, expanding operations into new markets while optimizing and developing its offerings to meet evolving customer needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Become your best self: Growth is the constant at Tucows. We offer a robust learning and development program that gives access to fantastic peer lead technical training, opportunities to work on cross-functional projects, and a flexible, annual learning reimbursement fund.
- Mental health benefits: We partner with awesome people and companies (both internally and externally) to provide herd members with accessible and timely mental health services and preventative care.
- A supportive environment: From employee resource groups (ERGs), access to training sessions, workshops, and online resources, we aim to foster an environment that ensures you get the support you need when you need it.
- Take care of your Herd: Whether you’re planning on starting or growing your own herd, we offer family/fertility planning support, parental and adoptive leave, and top-up dollars.
- More time for me time: Plan for your vacation early! All employees start with three weeks of leave, plenty of personal days, and annual paid gratitude days over the holiday season to ensure that you have time for what matters most.
- Your future starts here: From stock options to retirement savings plan contributions, we’ve built programs that support your financial future. Are you looking to kickstart a new career? At Tucows, we pride ourselves on plenty of internal opportunities that can help you grow in your career or kickstart a new one!
Company HQ
Liberty Village, Toronto, ON
Leadership
Elliot Noss
(CEO)Current CEO of Ting, Tucows' high-speed fiber internet service subsidiary. They are also involved in ICANN, to promote and protect an Open Internet around the world.
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