Technical Support Engineer, ChargePoint
EV charging solutions
Be an early applicant
EV charging solutions
1001+ employees
Be an early applicant
1001+ employees
Company mission
To offer the best electric vehicle charging experience for everyone involved in the shift to electric mobility.
Role
Who you are
- 3-5+ years experience in a customer service or technical support environment
- Fluent/Native in German and excellent verbal and written skills in English
- Strong technical troubleshooting and analytical capabilities
- Knowledge of customer service principles and practices
- Ability to learn and stay current on the technical/professional expertise required to do the job effectively and to create effective customer solutions
- Can independently set high standards of performance for yourself
- Take responsibility and accountability for successfully completing tasks
- Comfortable with making next-step decisions and excited by "thinking outside of the box"
- Be prepared to work outside of normal office hours (if required)
- Bachelor’s degree in a technology related field preferred or equivalent combination of education and experience
What the job involves
- Reports To: Supervisor Industrial Support
- Customer Support performs a crucial role in differentiating ChargePoint from its competition
- We are ever changing, hard-working and growing fast
- Our charging stations are all connected with our cloud system which allows for a great level of remote troubleshooting, configuration and software updates
- Using your superior communication skills and logical approach, you will diagnose problems, assess needs, and create solutions to resolve issues
- As needed, you will be able to access our Engineering organization to get advance guidance and support
- Use your technical knowledge to identify and resolve network and hardware problems; including those related to the integration with 3rd party equipment and solutions (e.g. roaming)
- Provide support and cooperate with the Engineering teams of Electric Vehicle manufacturers, Fleet Managers, Field Technicians, as well as owners of our charging stations and drivers
- Organize your work, communicate via our case management system, and also maintain direct phone communication with the relevant internal and external parties – this includes also potential side visits from our customers or partners
- Help coordinate the installation/repair of chargers with our field service partners and assist customers with the activation and configuration of their chargers
- You evolve and adapt along with the company as it innovates and develops our products and services, keeping up with the E(V)revolution!
Our take
Electric vehicles are predicted to account for nearly 30% of new vehicle sales by 2025, which means the need for EV charging infrastructure is on the rise. ChargePoint supplies just such infrastructure, with hardware, software and mobile solutions for "every charging need".
Boasting the world’s largest EV charging network, the company also provides complimentary services for drivers, businesses and fleets. These include, for example, a mobile app for finding and paying for charging, and project management tools for making the switch to EVs.
Having already established a strong presence in the lucrative and expanding EV charging market, ChargePoint is well-poised to assist in the electric mobility revolution. It serves a range of clients across North America and Europe, including Wells Fargo whom it partnered with to create financing solutions for EV infrastructure. 2023 saw funds secured that will support its goal of reaching profitability in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 12 rounds)
Sep 2024
$19m
GRANT
Aug 2020
$127m
SERIES H
Total funding: $664.8m
Company benefits
- Outdoor activities - the Los Gatos Creek Trail is just steps from our campus; bring your bike or your running shoes, plus you can shower up after your workout
- Office Parties
- Bring-your-dog-to-work
- Full medical, dental, and vision coverage
- EV charging at work
- Snacks and beverages
Company HQ
Campbell, CA
Leadership
Dave Baxter
(Fellow)Has held many senior management positions, including Vice President of Engineering at 3Com Corporation and Adept Technology
Harjinder Bhade
(Member of the Advisory Board)CTO at Blink Charging and CTO/SVP of Engineering at ENGIE Storage. Previously VP of Engineering at the company.
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