Implementation Manager, Wise

• You create clarity. You have great communication skills that help you bring people together behind a common goal, manage multiple points of view and create clarity and organisation into complex problems and diverse teams. You should be able to explain complex concepts in simple terms while ensuring there is no nuance lost to stakeholders who may not be familiar with finance
• You’re hands on when it comes to product implementation and delivering features and building roadmaps. You’d do everything needed to make the team and the product successful. You get it done
• You have experience of managing end-to-end product integration lifecycles from scoping to delivery and post production support for ambitious, impactful customer / non-customer facing products in data-driven environments
• You have experience working in regulated areas, collaborating with Compliance professionals to develop product integrations
• Data-driven – You can pick up the signal from the noise. You are comfortable to dig deep into data, explore and make decisions based on insights
• You’re familiar with SQL and can communicate big data / complex data sets clearly
• You’ve applied agile software development methodologies and tools before
• You enjoy getting deep into the processing logic. You like to be thorough and understand in-depth how things work and all their dependencies. You don’t mind working in the non-customer facing team and bringing clarity to the team over complicated processes, while independently making sense of complex topics and breaking them down into smaller, more manageable pieces

Desirable

• We’re looking for an Implementation Manager to join our fast growing Finance & Treasury Product team in London or in Tallinn
• This role is a unique opportunity to have an impact on Wise’s mission by ensuring we build smart and scalable internal financial systems and empower millions more people with instant access to their money
• This is a unique opportunity to lead complex projects integrating new Wise products and markets into Wise’s Safeguarding systems
• You will ensure we put the safety of customer funds at the heart of what we do, as Wise continues to scale into new markets and products
• You will be a key point of contact for product teams and compliance stakeholders on safeguarding of new products, features and regional expansions
• You will proactively engage with relevant product teams to understand their needs, and navigate prioritisation problems
• You will develop an implementation roadmap and lead quarterly planning of safeguarding implementation work, as part of the wider Safeguarding team quarterly planning
• You will figure out a plan and work with a team of product managers, engineers, data analysts and operations specialists to integrate all new Wise products, regions and entities into our safeguarding system
• You will be owning large and complex integrations and you will support the team with clear documentation including requirements, detailed project plans, resource allocation, testing, delivery etc
• You will support operations teams through new implementations, including training regional operations teams on safeguarding processes as part of regional expansions
• You will ensure documentation of product flows and safeguarding calculations is up to date
• You will get hands-on when things go wrong - supporting product and engineering teams during incidents to understand the impact, drive resolution and improve controls to prevent similar incidents recurring