Account Manager, Pulley
$130-180k
OTE
+ Equity
Construction permitting platform
Job no longer available
Construction permitting platform
21-100 employees
Job no longer available
$130-180k
OTE
+ Equity
21-100 employees
Company mission
Pulley is on a mission to help project teams break ground faster.
Role
Who you are
- A strategic, customer-focused professional with 4+ years in enterprise account management or sales
- Skilled at monitoring account health, managing renewals, and proactively mitigating risks
- A strong communicator who ensures customer happiness and long-term success
- Detail-oriented, proactive, and motivated by building and maintaining strong relationships
- Excited about Pulley’s mission to help project teams break ground faster
What the job involves
- We’re building the world’s first software platform for construction permitting — for any project, in any city
- Our north star is speed; everything we do is in the service of helping our customers get their permits as fast as possible
- We serve some of the top developers, builders, retailers and architects in the industry to permit new apartment buildings, office space, homes, stores and much more!
- As Pulley’s first Account Manager, you will directly help customers break ground faster on their projects
- This is a quota-carrying role where you’ll drive retention and growth while delivering top-tier service. Our customers love what we do, and you’ll play a key role in their success
- Own a portfolio of accounts and drive retention, renewals, and expansion to build long-term partnerships and ensure ongoing success with customers
- Track and optimize platform usage to boost customer engagement and adoption
- Proactively identify and address potential account risks early to maintain portfolio health and success
- Develop and implement targeted cross-sell and upsell strategies to deliver customer value
- Operate cross-functionally with product and support teams to advocate for customer needs internally and enhance the customer experience
- Foster strong customer relationships through proactive communication and a customer-centric mindset
Our take
Getting a permit to develop a property can be a painfully long process, regardless of whether it is a small extension or a completely new build. Archaic communication workflows make the process unnecessarily slow, and a lack of a transparent permitting system often leaves developers in the dark regarding the permitting progress for months.
Pulley provides construction permitting software for property developers and homeowners, allowing them to plan, apply for a permit, submit it to city reviewers, and track progress within the same platform. The platform allows users to search an address to understand the exact permits required, with every project member having access to a progress timeline to maintain transparency and solidify deadlines.
Whilst the company will face challenges due to the conservative nature of paperwork-based construction permits, Pulley shows great potential to overcome them by focussing on making the job easier for everyone. Through this approach, the company aims to reduce permitting time, make jobs more efficient for city reviewers, and provide new opportunities for permit providers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jun 2022
$4.4m
SEED
Total funding: $4.4m
Company HQ
South Park, San Francisco, CA
Leadership
Charlie Jacobson
(Co-founder)Software Engineer and Product Manager for eero from 2016 to 2020. Experience as Product Manager for Amazon and Oasis Labs from 2019 to 2021.
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