Senior Technology Sales Support Specialist, Wolters Kluwer

$95.6-133.8k

Senior and Expert level

Chicago

Los Angeles

New York

8 days/month in office

2+ days a week in office

Information services and software solutions

Be an early applicant

Information services and software solutions

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Be an early applicant

$95.6-133.8k

Senior and Expert level

Chicago

Los Angeles

New York

8 days/month in office

2+ days a week in office

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Job

Company

Role

Who you are

Deep Technical Knowledge: Extensive understanding of products/services
Strategic Customer Service: Advanced skills in managing customer relationships
Advanced Documentation: Capable of producing comprehensive technical documents
Complex Problem-solving: Exceptional troubleshooting and problem-solving skills
Persuasive Communication: Advanced interpersonal and presentation abilities
Team Leadership: Ability to lead and mentor within teams
Data Analysis: Proficiency in analyzing and utilizing data
Technical Tools Utilization: Advanced usage of software tools relevant to technical sales

What the job involves

As a Senior Technology Sales Support Specialist, you will play a pivotal role in complex sales processes by offering advanced technical expertise
Your involvement will be key to bridging the gap between technical teams and sales representatives, enhancing customer satisfaction, and contributing significantly to sales outcomes
This position allows for deeper technical involvement and greater influence within your team
Create and refine advanced technical sales documentation and guides
Provide in-depth technology solutions during customer interactions, assisting sales representatives
Address and resolve complex customer inquiries and issues
Ensure precision in maintaining technical databases
Lead product training session enhancements
Independently collaborate with technical teams for advanced issue resolution
Demonstrate intricate product functionalities
Oversee administrative tasks with a focus on technical accuracy
Develop advanced technical content for customer presentations
Support ongoing technical training and mentorship within the team

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

The company is currently focused on its 2022-2024 strategy, which is a three-year value elevation strategy aimed at accelerating expert solutions, expanding its reach, and evolving its core capabilities. After delivering on its 2019-2021 strategy (resulting in €4.8 billion in revenues in 2021 alone) Wolters Kluwer is well set to remain on its long-standing path of growth and success.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company benefits

Hybrid/Flexible Work Environment

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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