Technical Support Specialist, uberall

• We are looking for a Technical Support Specialist to join our team!
• If you are a tech-savvy individual eager to grow your career within Technical Support and enjoy solving difficult technical application issues, let's chat!
• Experience in Customer/Technical Support, preferably within a B2B SaaS environment
• You have excellent oral and written communication skills
• You can work independently and are comfortable working remotely
• You are motivated by finding great solutions for our customers and you will be able to offer a truly service-oriented approach
• You can quickly familiarise yourself with new and technically complex issues, prioritize them, and organize yourself Ideally, you have already worked with ticket and CRM systems in the past (e.g. Jira, Salesforce)
• You are comfortable with Excel/Google Sheets
• You have experience working in an international team
• You are open to new ideas and approaches
• You are comfortable researching new issues

Desirable

• You will support our clients and partners navigate our Location Marketing Cloud, addressing technical inquiries, and ensuring an excellent customer experience
• You’ll work closely with our colleagues in the Customer Success team to deliver exceptional support and solutions
• Establishing and maintaining inter-departmental relationships will be key to your success
• You will work closely with the other Technical Support & Services department teams, including the Implementation
• You will manage technical support requests from our clients while focusing on KPIs like customer satisfaction
• You will be responsible for escalating bugs through the appropriate internal channels (e.g. Jira) and teams
• You will collaborate closely with your colleagues in the wider Customer Organization including Customer Success, Sales, and Implementation